FitonReviews of fiton.app

This company is fraudulent! It says gym membership is provided with this Highmark benefit. January & February was paid & no payment since. Multiple calls to fiton & highmark with zero results. DO NOT USE THIS PROGRAM.....get silver sneakers.

Excellus Medicare has completely fubar'd customers with their change to this from Silver Sneakers. It is definitely more trouble than it is worth. Points that don't roll over. No more Fitbit/Smart Watch deep discounts. The website is hard to maneuver, the home workout items are a poor selection. NOT impressed at all. I 'wish' Excellus would realize their mistake.

I don't know what prompted Highmark to switch to this, but I'm guessing it's saving them money. A week before this was announced, I had joined a facility for swimming (I had already belonged to a gym for many years). Come to find out, between the gym and the new place, I was way over the credits and it would cost me more monthly than when I paid for the gym before I turned 65. Highmark is also using a terrible OTC vendor where you have to do it all online, and in most cases, you get crap products. Both of these are telling me that Highmark is looking for the cheapest way out and cheapening their product. Looks like next year will be time for an insurance change.

Went to my gym today. I received a notice of the membership not being paid. The Manager is very frustrated and angry about corresponding with their Office. Highmark is also having problems with personnel that they have been in touch with over the past several weeks. Enrolling was a virtual nightmare and most customer service personnel were very confused!! I’m contacting certain agencies to inquire to the financial viability of this Corporation. I would not be surprised to find out that they are running some sort of illegitimate programs.

This plan has already cost me $90.00 since the facility we use in Florida would have nothing to do with it. Now I am supposed to go online everyday to go through all this nonsense before I go to a class? Excellus has stabbed its customers in the back with this. It is definitely more trouble than it is worth. My husband does not use computer and he is furious about this nonsense.

Customer service is awful. It takes an hour to several of being put on hold to speak to a person. The in-person gym options are much more limited than Silver Sneakers. Works on a ‘credit/point’ system that is very confusing. I do not recommend this program.

Having a problem with my membership. YMCA can't accept Fiton Membership until they receive an email from them saying I am a member even though it says it on the app. Can't get a hold of anyone at Fiton, by phone or email. Terribly unorganized program. I don't know why BCBS didn't stick with Silver and Fit - that was a great program....Fiton is a nightmare!

I had made two payments to FitOn for my gym membership, yet the gym never received them. A simple issue to resolve, right? Unfortunately, no. I spent 45 minutes on the phone, only to be told the matter had to be escalated to the payments team and that I would receive a follow-up. Unsurprisingly, that never happened. After multiple emails, I finally received a response—but instead of a solution, I was met with endless runarounds. I documented over fifty emails attempting to get answers. FIFTY!! Astonishingly, they even told me I had no legal right to ask why my payments had not been forwarded to the gym as they should have been. I asked them to produce a legal document that said that, which magically never arrived.... Meanwhile, the gym, not having received the funds, began threatening to charge my credit card for the outstanding balance—despite the fact that I had already paid FitOn. The representatives I spoke with, Amber and Shanna, showed ZERO interest in helping. As a paying customer, I have every right to know where my money went, especially when the business I paid is not receiving it. The gym also attempted to contact their representative multiple times with no success. To make matters worse, after repeatedly refusing to assist me, they provided me with a link to Aetna’s website when I requested information on how to file a complaint. So, effectively refusing me the right information to file a complaint with their company. At this point, I will be filing complaints with the Department of Consumer Protection, the State Attorney General, and any other relevant agencies. A simple acknowledgment—“Yes, we forgot to mail the check, but it will be issued in X days”—would have sufficed. Instead, I was forced to send fifty emails just to track down my own money. This level of incompetence and disregard for customers is entirely unacceptable.