Fitness First USAReviews of fitnessfirstusa.com

Horrible customer service. even a BOGO deal didn't make up for rude employees who hang up without asking if there is anything else they can help you with or you saying there is something else. Also one of my shipments, the protein container didn't fit in the box and they halfassed it by taping the flaps together as best as possible in a too small box. the other box had one tiny piece of shipping paper in a horrendous attempt to keep the contents from moving and or protection but the contents could clearly move with the slightest movement of the box.

It's been two weeks since my order was placed and I still have not received it. No answer when calling customer service.

The product I ordered is great and will buy it again. The service is down right bad, I have tired 3 different email addresses as none of them will go through, I tried a chat session and sat there for 15 minutes and nothing (said wait would be 4 minutes), and finally I tried to submit a problem online. It’s been a week and no response. Buy at your own risk and hopefully you don’t have an order problem like me.

Your website shopping is too rubbish. I placed an order and you cancelled it for no reason. And they also deduct money at random.

They shipped my protein shake quickly to me. Unfortunately for me, alot of the shake spilled out in the box. It was not even sealed, so alot of the protein powder spilled out. Not happy with that part of the company.

I recently ordered two 5lb containers of Syntha-6, but only received one. I reached out to the company twice, but have not received a response. I also tried to use the "chat" option on the website, but cannot get a response. I've used this company for over 20 years, and have never received customer service like this before. I'm not sure if it changed owners or what. Regardless, the customer service is lacking.

Ordered on 8/9/19 online stated instock but status is pending no tracking etc...worst place I've ever bought from.

Sent wrong product and wrong address