Ayaz K.
This company sold me a brand new Fit 3D…that does not work
This company sold me a brand new Fit 3D scanner for 10K and I had nothing but nightmares.The software fails to work every now and then.The customer service responds in days no active phone call takers.Only emails and no text replies.Total waste of money and a joke.The contract they make you sign is iron clad in their favor.If you have a problem only arbitration in California. The scanner is a total joke.It seems I have lost 10k .Do not buy this machine through their sales pitch. I am a physician and I am pissed off . I am hoping this review will make them respond to my requests to fix my machine.If you call the customer service with your complaints they get pissed at you further and don't respond or respond with outrageous solutions to your problem which don't work and then immediately send you an email that we have fixed your problem and give us a review for customer support. UPDATE: THE PROBLEM WAS FIXED SO NO ISSUES NOW
Response from Fit 3DSep 21, 2022
Hi Ayaz, I looked up your account, and you were sold this unit through a 3rd party Chris at RapidScan. I have nothing but good things to say about Chris, but we are no longer working with domestic resellers as a company. We did fullfill this unit for him logistically, but from my notes, we actually didn't give you the sales pitch. I checked our logs & Joe didn't even give you a demo. It was a 1 day lead to contract in our system. I see that you have multiple tickets open, & I will look into those & respond here as well.