Fit 3DReviews of fit3d.com

Reasons why I will no longer be a Fit3D provider: 1. I have had a terrible experience each time I've reached out to support to have an issue resolved. The wait times are too long and the responses sound like something I should read in the tech manual. I've asked for help in interpreting client data that seems way off, only to be given a "blanket" answer.... have the client stand a bit closer/farther?? ... there's possible a reflecting object??... tell the client not to move (when we know they didn't) ??2. My clients are scanning regularly and seeing alarming swings in their results. One scan they are down body fat percentage, the next they are up without any cause. Clients feel defeated when they're working so hard and seeing physical results yet the scanner yields an uncertain truth each time. I feel like a sleazy salesman when I say "its ok.. there's a certain degree of error that is expected.. let's book another scan" 3. I'm now being asked to PAY A SUBSCRIPTION- to the tune of $600 a year-- for scans that I cannot truthfully rely on-- and for continued dismal support.  I expected better from you Fit3D.

I have owned a fit3d machine for close to 5 years. While the technology is impressive, the technical support is pitiful. The only way to communicate with them is by email and the response time is outrageous. I reported a problem 11 days ago and I'm no closer to a solution than I was before. I'm reliant on this machine and that is unacceptable. It would help a ton if their techs would not spoonfeed the troubleshooting steps, like they do. Try this..take pictures..reply to email. Wait days..hmm..try this next thing they could have sent in the beginning.Wait days. Don't you dare send another email asking for a solution because you get put at the bottom the queue, as I was informed. Look at other options. Update- after owning the machine for 4 and a half years, they no longer will provide technical support, parts, etc ..but they would be glad to sell me a new machine. Criminal..

I have had a Fit3D scanner in our office for 2.5 years and the customer service is getting worse and worse. They now have a policy that they won't phone you, you get an email reply within 5 days which is too long when you have clients waiting for data that isn't arriving. Last client in the middle of the day took 30 minutes to appear due to too many on the system during the afternoon. I struggle so much with this company as they just don't care. They are getting worse and I feel NO support from this company and never have. I am so disappointed with the Fit3D and also hear the same things from other businesses in my area. The technology of this scanner is great other then their Body rating should be omitted as its not realistic for most people. Just hope you never have any issues as you are just stuck with the machine.

First of all I was very excited to get the fit3d, we have an amazing wellness center that this was to be used in. Ok, Not bad customer service, NO customer service. You call the support number and it says as of some date they are no longer accepting calls and all support goes through their online system. Another words you aren't getting to talk to anyone. I have owned my business since 2000 and I deal with many technological devices and it amazes me they can't have a call center dedicated to their customer. Why Don't they C H E A P! G R E E D ! of the company may e heading downhill or all of the above. So since i received my scanner well over have the scans have indicate they were successful only to find that when we log in to view the scan it says it was unsuccessful. about the same percentage of the time the tablet, which is some bizarre brand I've never heard of keeps shutting off in the middle of logins and scans. So I sent the requested information and a week later I have no RMA which they indicated I would receive. You will also have to put a credit card authorization even though your under warranty because fit3d doesn't trust their customers. Go figure! Purchasing from this company was a huge mistake. Try Styku.

I hate to leave a bad review, but this is a situation where I can't get any help so maybe this will get someone to contact me. We love this machine and it's been great for tracking progress of our clients. However, I would never buy it again because I can't get any customer service to help me. It's currently not working and I've done everything on my end that I can possibly do to fix it. We're having to reschedule all client appointments because of this. If customer service was better, I'd give a much higher rating. But if the machine isn't working, there's no point in having it.

We Received eventually the device after more than a month delay in delivery and now the device just not working out of box. We’ve been in contact with them numerous time with no resolving conclusion.

This is going into week 4. I did wish I read more reviews before I bought this machine. Fit3d is great until it is NOT. If you have any problems or anything is not working, customer service is slow. You can not call, they don't take phone call appointments. You are left with the person you are assigned to. If you get ONE email a day or maybe every 2nd or 3rd day, you are lucky. For a $10 000 machine, you expect better customer service. I wish they will just buy it back. It took a lot of patience before I decided to look at what other people had to say. They eagerly defend the reviews, they should take THAT time and invest in giving better support. I will not recommend this machine to anyone, INBODY solves problems the same day, same day determine if your machine needs to be shipped back or not. I So the end result they want another $2500 to replace a camera on a 2 year old $10 000 machine. - sorry 4 years I rather take that $2500 and spend on a company that can give me customer service or use for lawyer fees @Patrick I left a message on LinkedIn for the CEO of your company ( the founder ) You have an amazing Producf with the worse after sales service and customer support . That’s is why I said “ fit3d is great until it is NOT I am not the only one that complains . I rather buy an inferior product with excellent support . I left the negative comments out of desperation. It should not cost 25% to replace one small camera . $2500 plus shipping . I brand new Styku - your competition with color images currently cost $4500 I am talking to them tomorrow My friends who have Styku’s has cell phone numbers of support people. Everyone that’s has a Fit3d complains about your customer service . If I do the math it is a better investment to buy Styku. You have my cell phone number . It seems like a Mark guy give prober support . Yes I send many tickets and even emailed the company in New Zealand to ask what type of support they give . I know things break and need to be replaced. That is common sense and I’m willing to pay if it is fair and if I know I will get support . My InBody was shipped to California they replace and fix every part and recalibrate it and shipped it back for less then $1000 You can learn something from their service department.

Horrible customer service, no accountability, it's been over on month and the machine is still not working. I had to reach out to my bank for a refund. Don't waste your time and money.