Fit 3DReviews of fit3d.com

We have also expireced absolute garbage from Fit3d, our round table was replaced, our tower was replaced. DO NOT PURCHASE THIS PRODUCT YOU WILL REGRET IT! It took me TWO months for anyone from the support team to get back to me. Emails from the CEO claiming how they've done everything when they've done nothing! Another CEO and Corporation willing to screw the little guy to save their bottom line! They literally told me that and do not care! I have and am willing to provide you with every document of my experience! Patrick Donnelly and Greg Moore are nerdy tech bros who only want to talk about how they’ve made changes with their employees. Like we care? All we want is our product that cost $15,000 to work. Guess what, it doesn’t and will take you months of stalling to even get a call. I REPEAT! DO NOT BUY. Reach me at : sairvine at gmail dot com. Update: Look at this long reply below from Patrick. They claim to have ‘helped now’ so their job is done. Patrick and Greg refuse to listen to what they’ve put us through, and continue to think that this is something we want to do over and over every time their machine malfunctions. We’ve asked for a refund. Denied. Denied. Denied. Again, parts have been replaced, the software has had to be updated 3 times now. The point is, we’ve LOST money on this product and my hope is to keep you from doing the same. I have over 25 years in the fitness industry and Inbody has never let me down. Nor did I have to actually speak to to a CEO. Save yourselves the headache and do not ever have to reach out to Fit3d. I will continue to tell you all here, and everyone else to always go with Inbody!

Paid for the unit had it delivered and has not worked for since i got it 3 weeks ago. No one is returning calls and being ghosted by the company. Not sure where to turn next.

If we could give zero stars, we would. This company sold us a machine with a 35% fail rate for scans. We purchased this machine and immediately starting having issues which the company responded as "software issues" they are waiting on a fix for. We have requested a refund which was refused "per contract" but we reminded them the contract refers to working equipment. The VP of Business Development offered to provide resale instructions for the non-working unit (why anyone would sell a non-working unit is beyond us but they do this all the time obviously) which we still have not received. Their support team has stopped responding to to our requests over the last month. This is not surprising as their support team is all through their portal, no email, no phone and they have never responded timely with issues. This company is a scam. DO NOT WORK WITH THIS COMPANY!

Absolutely terrible experience so far with this device . Our facility has had the machine for over 2 years and it does not work more then it does . I regret purchasing this machine . It constantly has error messages that does not allow the machine to complete the process .

DO NOT BUY! 8k wasted on technology that doesn’t work. Customer support non existent .

I have had nothing but problems with this company . I haven’t had my device for a month & it stopped working . Customer service is ONLY BY EMAIL! This is awful customer service! It’s been weeks with no return email from them or correspondence. I asked for a full refund of $7500 and no one even my sales rep Beau Byron will return my call or text . I message the CEO Greg Moore through LinkedIn weeks ago with no response even though he posted on his page! I am now working with an attorney because they are in breach of their contract ! Please do your homework, I didn’t & now I’m fighting for my money !!!

WARNING TO CURRENT FIT3D CUSTOMERS Warning! If you purchased this machine prior to 2022, your purchase agreement included a lifetime of software and updates. Fit3D is now trying to collect fees of $100-$250 extra per month to make your machine function as it curranty operates (coach/member view). These fees were not disclosed in your purchase agreements and are not legal to collect. Fit3D will tell you that they will go out of business if they do not collect fees from you and that there are other customers paying the fees. These are not valid excuses. Not collecting fees will not put this Silicon Valley tech company out of business. Their poor business practices and illegal actions will put them out of business first. NON FIT3D CUSTOMERS If you are here researching on whether to purchase a Fit3D machine, consider that they have told thousands of current customers that they are at risk for going out of business and not being able to provide service. This would make your expensive machines useless.

I don’t recommend working with this company. Here is my experience. I purchased the product a few years ago. I have an agreement and contract with clear terms on what was included with my purchase/fees. It mentioned ‘Hardware & Software License’ with ‘unlimited usage’. It even defined the word ‘Software License’. Today, they (Fit3D) emailed us and told us that in less than a week from today we will now have to pay a monthly fee. It’s not a small fee either, it ranges from $100-$250/month. I think it’s borderline unethical and I plan to consult with my lawyer on next steps. In terms of the product / hardware - it was mediocre. There were always bugs and issues with it.