KX
Quick and efficient support
The support team responded to my inquiry quickly and promptly, providing a smooth and efficient experience. Thank you!
Response from Fit 3DFeb 25, 2025
Thanks KX! I'll pass this onto Norma & the team. -Patrick

Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting · Chino, California
Excellent
Showing 116 reviews with 5 stars · Clear filters
KX
The support team responded to my inquiry quickly and promptly, providing a smooth and efficient experience. Thank you!
Response from Fit 3DFeb 25, 2025
Thanks KX! I'll pass this onto Norma & the team. -Patrick
Diana O.
Very responsive and great customer service.
Aidan J.
I needed to change my email and had a very fast response within 2 hours. Great service.
Response from Fit 3DJan 7, 2025
Hi Aidan, Glad we could help. Easy tickets like this we usually knock out the same day, and I am glad to hear that we are consistent with those types of requests. Have a great New Year.
Sonia T.
quick response to my email on New Years eve
Response from Fit 3DJan 7, 2025
Happy we could help. Have a great Q1. -P
Gemma G.
The response time to emails is unmatched. Considering we live in different time zones! If I have a question or a problem it's resolved the same day, often within the hour. This is very reassuring.
Response from Fit 3DJan 7, 2025
Thank you!
Marianne
Excellent customer service ! The Company responded quickly and positively to my request.
Response from Fit 3DDec 12, 2024
Thanks for taking a break to leave us a review on your Thanksgiving break. We appreciate you using Fit3D.
Mat D.
Great speedy service, can't fault!!
Response from Fit 3DDec 12, 2024
Thanks Mat!
Keegan F.
Support response we quick and solved my issue on the first try.
Response from Fit 3DDec 12, 2024
1st try! That's awesome. I'm glad we could help. I'm proud of the team here.