Fit 3DReviews of fit3d.com

Response from Fit 3DApr 14, 2025

Dear Lori, While I’m not personally familiar with the details of your specific case, I want to clarify that all clients have the ability to manage or cancel their subscriptions at any time by visiting fit3d.com/billing. If you haven’t yet reached out to our support team, I encourage you to do so at [email protected]. We typically respond within a few business hours during the week, and we’re happy to look into this further for you. Sincerely, Patrick Donnelly

Response from Fit 3DDec 13, 2024

Bonjour, Merci d’avoir partagé votre avis. Nous comprenons que l’introduction des frais d’abonnement en 2023 a pu être décevante, et nous en sommes sincèrement désolés. Cette décision n’a pas été prise à la légère et visait à garantir la valeur à long terme et l’amélioration continue de nos services. Cependant, cela s’est produit il y a plus d’un an. Nous n’avons pas de "Donald Boivin" dans notre système. Si vous souhaitez nous contacter, veuillez envoyer un ticket d’assistance à [email protected] et nous serons ravis de vous aider. Nous aimerions beaucoup vous compter à nouveau parmi nos clients et restons à votre disposition pour toute question ou assistance supplémentaire. Merci encore pour vos commentaires. Cordialement,Patrick Hello, Thank you for sharing your feedback. We understand that the introduction of subscription fees in 2023 may have been disappointing, and we sincerely apologize. This decision was not taken lightly and aimed to ensure long-term value and continuous improvement of our services. However, this was also over a year ago. We do not have any "Donald Boivin" in our system. If you would like to reach out to us, please submit a support ticket at [email protected], and we’d be happy to assist you. We would love to have you as a customer again and remain available to assist you with any questions or support you may need. Thank you again for your feedback. Best regards,Patrick

Response from Fit 3DSep 24, 2024

"FitMe" is another company. I'm sorry you had a bad experience with them, but I hope you can remove this review as it's not us. Have a good day.

Response from Fit 3DSep 8, 2024

Hi Marcus, I'm sorry you are having trouble with your scanner. Based on your comment here, I don't recall your exact case, but if you want to email me at [email protected] I'm happy to look up your support ticket. I did a quick search, and the last support ticket I have from a Marcus is from Dec 2023, could this be from you? However, if you do have a ticket, DM me your email address & I can escalate that with the team first thing Monday morning. If this was about our subscriptions launched 9 months ago, we can speak about that as well. Whatever your situation, I'll see what I can to do get your machine back up & running. Thank you for being a Fit3d client. In health, Patrick

Response from Fit 3DJun 6, 2024

Hi Alex, Thank you for reaching out. I'd be glad to assist you with your ticket; could you please provide me with your email address? I'm truly sorry to hear that you were affected by Covid. It was undoubtedly a challenging time for our industry as well. Regarding your mention of changes in 2023, I want to highlight that we did communicate with our customers through six emails, explaining the necessity of adjustments due to increasing operational costs on our tech platform. As echoed in other reviews, our aim is always to balance these changes while keeping our services affordable for all clients. Regarding the issue with turning off machines, I'm more than willing to investigate further. However, it's important to note that there was a deadline communicated, and when payment wasn't received, the service was discontinued. Should you wish to resume service with us, our base plan starts at just $100, and we can likely reactivate your unit within 24 hours. Once again, I apologize for any inconvenience caused by the changes we had to implement last year. We value your partnership and hope that the benefits our services provide in tracking and monitoring progress outweigh the modest monthly fee. Thank you for your understanding. Best regards, Patrick

Response from Fit 3DJun 6, 2024

Hi Tony, We kindly ask that you refrain from name-calling. I want to acknowledge that we have exchanged around 20 emails from November 23rd to January across four support threads. I'm sorry that my explanations did not meet your expectations. We appreciate your loyalty since you bought the machine in 2019. We regret that our introduction of a small monthly fee changes how you value our service. A lot has changed in the last 5 years. If anything changes, we'd love to continue providing you our service. -Patrick

Response from Fit 3DMay 3, 2024

Dear Michael, Thank you for sharing your feedback regarding our response time. We truly value all customer input and take each complaint seriously. I wanted to address the concerns you raised about the Fit3D unit you acquired, noting that it was a used unit with missing pieces. Assisting customers with older equipment, especially when incomplete, can indeed take more time to ensure proper setup and functionality. We're actively enhancing our response time, aiming to provide even quicker assistance. While we did manage to respond to your emails within 31 minutes of opening yesterday, I acknowledge there was additional communication necessary for your registration process and the weight scale calibration. I'm hoping that Marlon's offer of crediting your account with that month of free service serves as a gesture of goodwill. Lastly, concerning the transfer fee of $500 for used units, this is disclosed on our website and covers essential services such as account setup and data privacy compliance. If you had purchased directly from us, this fee would not apply. Thank you once again for bringing these matters to our attention. We are committed to improving our service and hope to provide a better experience for you in the future. Regards, Patrick