Mallory K.
Disappointed with the Customer Service Experience
I’ve been a big fan of Fisch Swimwear for a while and was really excited to finally purchase a bikini I had been eyeing for some time when it went on sale. Unfortunately, my experience with their customer service has been incredibly disappointing. I placed my order on August 13, but after two weeks with no updates or tracking information, I reached out to the company on August 28. I didn’t receive a response, so I followed up again on September 2. Finally, on September 3, I received a brief reply saying the item was sold out and that I had been refunded. This is frustrating for a few reasons: 1. Lack of Communication: I had to chase down information about my order, which should never be the case. If there was an issue, I should have been notified immediately. Especially as they took my money and held it. 2. Delay in Notification: It took nearly three weeks for them to tell me the item was sold out. If I had known earlier, I could have explored other options. 3. Unprofessional Handling: The response I received felt dismissive and didn’t acknowledge the inconvenience caused. As a loyal customer, I expect better. I still love Fisch Swimwear’s products, but this experience has really left a bad taste. I hope they improve their customer service in the future because this is not the level of professionalism I expect from a brand I admire.