Final DraftReviews of finaldraft.com

Number one when you need support with this company forget speaking to a human. Support is an online merry-go-round that never stops on an answer. I bought Final Draft 12 in 2025 with Win 10 on my computer. It died and I got a new one with Win 11. Now my FD 12 won't load and the key I have for the software I purchased won't activate. When you get chat on customer service and type in your problem it tells you to go to support.com You'd think that after spending $ 200 on software and willing to buy an upgrade they'd be able to help. Industry standard my ass.

I wish I could leave them zero stars. This software glitches a lot with the format. You can't speak with someone. It took a rep almost a month and half to contact me. And now three months later I am still trying to get my format corrected in the system.

I am a retired TV writer and thought I would dabble in some projects so my brain won't turn to mush. Sorry I downloaded this piece of unusable crap.

I can't believe that Final Draft is an industry-standard screenwriting software because their customer service is just awful. I have missed a deadline due to their non-existent customer support. Support that relies on ineffective AI bots, and email responses that arrive days and days after a request has been submitted. Final Draft does not offer effective screenwriting tools for this reason yet they charge a hefty sum for their product. They live in their bubble - because so many writers are forced to use it - so they have just cheapened and cheapened the support they offer. I am actively searching for alternatives, and there seem to be a couple that offer telephone support. If smaller and less reputable screenwriting software programs, make the effort of having telephone support what does that say about a company like Final Draft? It says that they absolutely do not care about their paying customers and they treat them as a commodity that can be shuttled around by useless AI bots. Final Draft used to be an industry standard but they should be taken off their pedestal. They are a waste of time for writers who have to abide by deadlines and need real-time support when circumstances call for that.

Trying to get satisfactory results from Final Draft customer service, is a total exercise in futility. Firstly, their is no way of speakiing to a tech via phone. Everything is done via chat & emails. Secondly, it takes a very long time to receive a response from a tech once you send them a message. I purchased a new computer and wanted to download my FD program. That was 3-weeks ago. The downloaded program is not responding, and FD customer service has been running me around with impotent fixes and long-delays in their responses. I assume that the tech's aren't being ridiculous on purpose. It must stem, perhaps, from a horrible company structure, and/or the program itself. It's as if Final Draft is intentionally trying to run their customers away.

Absolutely terrible customer service. I’ve had this app since 2017 and have recently purchased a new laptop. Trying to get my customer number (serial number) is proving near impossible, due to incompetence and general lack of care. This is day 4 of waiting for someone to help me with my serial number.

It keeps crashing on me. What am I doing wrong?

I've been trying to get support since yesterday. I have upgraded my laptop and now I can't get the software to work. Apple sent me back to Final Draft and and they haven't responded. I'm just trying to activate the software and its proving to be very challenging.