Peter P.
Defective. Worst Refund Policy. Waist of $$$
I spent $400 AUD in November 2021 on customer Baseball Jerseys. They turned up looking the goods but didn’t fit, despite using their sizing chart online. It states that you can expect up to 0.5 of an inch variance. In some cases we had 2 inches difference. When I reached out them they responded instantly and seemed very helpful and willing to help once I provided photo evidence. They even agreed to remake them all ASAP if I provide an extra $30USD, as I wanted to upsize one of them as a precaution in case we received much the same. When I reached out to get a tracking number they informed me that they hadn’t even started and that they won’t be able to provide these in time for Xmas due to the backlog of Black Friday sale orders that were just placed. I then ask for a refund if these weren’t going to make it in time. Their response to this was to offer me a 35% refund of my total order. Then 50%. I said if you’re not going to refund the whole amount then I will wait for the replacement jersey’s, seems silly to just throw $200 away. Now they are refusing to provide replacements. I have tried on countless occasions to sort this out in a civilised manner but all they do is email reply with questions and get no where. DON’T WAIST YOUR MONEY. SERIOUSLY!!!
Response from fiitgshop.comDec 18, 2021
Thanks so much for taking the time to leave us a review. We really appreciate all feedback and it helps our small company grow! So sorry the size did not meet your expectations. Feel free to email a photo of your jerseys to [email protected] and she will be happy to work with you on a solution.