We hope everyone can afford at least one piece of custom jersey apparel. and We hope you love what you've ordered! But just in case you're not 100% satisfied, pls give us a chance to make it right!
fiitgshop.com (fiitgshop.com) has 263 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Website
fiitgshop.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: June 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Hi Anthony,
Sorry about this unhappy purchase, that is totally not what we want for you, sales rush up, so the factory is busy, I think next time you can email us your order number right after placed, we will urge the production for you in advance for sure can arrive in time.
Again sorry for the inconvenience.
Kindly Regards
FiitgShop
ZB
Zizi B.
Arrived a month later
Everybody who ordered after me received their jersey before me I didn’t tell anyone about the jersey until 3 days after I ordered mine its took a month and 8 days for 2 jerseys to be inspected and arrive customer service asked when my event was and if i paid them $30 they would make sure they get here in time but if I ordered a month in advance why wouldn’t it be here in time?? I’ve asked for a refund multiple times I’m trying to send this jersey back i have no use for it nomo
Response from fiitgshop.comSep 8, 2022
Hi Zizi,
Really sorry about this unhappy purchase, you know you chose standard shipping for your order, which takes about 8-10 business days for delivery, turn around time is about 30 days, that's why we advised you to change to expedited shipping for sure can arrive in time
And you know shipping time depends on the delivery address, efficiency of the local post office or local weather or so, so that's why someone gets the order faster than yours
Anyway, really sorry about it, I think next time you can email us your order number right after placed, we will urge the production for you in advance for sure can arrive in time.
Again sorry for the inconvenience.
Kindly Regards
FiitgShop
AS
aj S.
buyer beware
asked and was assured that the jersey I ordered would take 8 to 10 business days total. Wanted it for a specific trip that was 15 days away. Several e mails went back and forth. I was told it was shipped on the 3rd and given a tracking#. No tracking available on that#. I was told it was DHL first, then the tracking#. Long story short, I asked for a refund before I left because it hadn't arrived in the promised time. I was offered a $10 compensation for a shirt that I can't use and don't want. According to the company, these are custom made and there's no refund policy.
Can't tell you the quality or the looks of the jersey because it's still in the package.
Bottom line is I won't be doing business with this company again. Plenty of promises, lots of excuses, but short on delivery. Buyer beware.
And they replied oh sorry let's review this. Send me ur order#.
We've been round and round on this. Their best offer was to take$10 off the price. They said maybe I can use it on my next trip. I needed it for this trip. Ty
Totally useless. Stay away. I'll see what my credit card company has to say on this. Fool me once shame on you.
And now you say it was delivered in 25 days. I specifically asked when it would be delivered and was assured TOTAL TIME 8 to 10 business days. Not delivery time. TOTAL TIME. you wanna change the narrative now. Don't believe a word they say. If I could change it to no stars because of this exchange I would.
Response from fiitgshop.comSep 8, 2022
Hi,
Sorry about this unprofessional experience, that is totally not what we want for you, may I have your order number to check for you? Or feel free to email us at [email protected], we will check for you about the problem asap to see if any mistakes.
Again sorry for the inconvenience. We will keep an eye on your email to help you.
FiitgShop
AD
Adam
Poor quality and customer service
Reached out to you a week ago due to the Jersey lettering being sewn on crooked and every letter on the beanie is slanted and crooked. No response. Waste of money. Would not buy from again.
Have emailed multiple times. Sent multiple pics of defects. No response. But they can take the time to respond to a bad review. What a joke.
Response from fiitgshop.comAug 16, 2022
Hi Adam,
Sorry about this unprofessionable experience, that is totally not what we want for you, customer service should reply within 24 hours, pls contact us at [email protected], we will check for you about the problem asap to see if any mistake.
Again sorry for the inconvenience. We will keep an eye on your email for to help you.
FiitgShop
MI
MiamiPinay
Not what I expected
Not what I expected. The print was faded and the material is very thin and cheap. The way the embroidery was split in the front makes it hard to read what it says.
It’s not bad enough to want a refund, I just don’t foresee being a return customer and it’s a shame because I’m in a basketball league here.
Response from fiitgshop.comAug 16, 2022
Hi,
We're sorry to hear your experience with us has not been the most positive, but we hope we can improve it moving forward!
We will send a specialist to help you rectify this, please tell us more about the details. Any questions pls email us at [email protected]. Thanks in advance!
FiitgShop
KT
Kevin T.
Purchased over 2 Dozen Jerseys
I am a returning customer having purchased over a dozen jerseys from footy shop.
In my most recent order I purchased 10 baseball jerseys; pink & black. I had already purchased 10 of previously. They are for team photos. The new order came in and the lettering color is different. They sent me a light pink that does not match the piping of the jersey and does not match with the previous order.
I emailed multiple times for a correction and no response.
Response from fiitgshop.comAug 16, 2022
Hi Kevin,
Sorry about this unprofessionable experience, that is totally not what we want for you, customer service should reply within 24 hours, pls contact us at [email protected], we will check for you about the problem asap to see if any mistake.
Again sorry for the inconvenience. We will keep an eye on your email for to help you.
FiitgShop
RS
Raymond S.
The font was different in the what I…
The font was different in the what I ordered. Also I ordered over 40 jerseys and the logo came out different in all of them
Response from fiitgshop.comJul 8, 2022
Hi Raymond,
Sorry about this unprofessionable experience, that is totally not what we want for you, can you send a photo of what you received for at [email protected], we will check for you about the problem asap to see if any mistake.
Again sorry for the inconvenience. We will keep an eye on your email
FiitgShop
RG
Randy G.
I still haven’t received my order it…
I still haven’t received my order it has been a month and a half. The order confirmation says to allow 10 days for processing and 8 to 10 business day for arrival 50 day later I sit here writing a review because I still don’t have the product I ordered. I would love to write a review about the product I received but I don’t know if I’ll ever receive it. Had I known it would take this long I would have went with a different company. Had I been informed that the shipment was going to take longer than expected. I would have been totally understanding. Will not order from this company again.
Response from fiitgshop.comJun 9, 2022
Hi Randy,
So sorry for the long delay, we are keeping an eye for you on the package and since it is on the way for a long time, we will remake the order for you
Again sorry for the inconvenience. We will keep an eye on the remaking order and email you new tracking number when finished
FiitgShop