Frank R.
ordered 2shits & paid in full
ordered 2shits & paid in full. months ago. get notified that you want another payment equal to full price payment. then tell me you need to contact mfg to even see if what I ordered is possible to be made. after several emails back and forth demanding addnl payment and still not verifying what was ordered can be made, I still have not received shirts nor verification that they can even be made properly, nor a refund! not a great experience.
Response from fiitgshop.comJan 13, 2023
Hi Frank Sorry if any trouble, but 1, We received your order on 19, Nov, 2022, and emailed you right away when finding the problem of your order(it failed to add the extra charge of custom details to the total sum, a mistake sometimes made due to the slow network speed) 2, We received your reply on 23, Nov, 2022, about how to make the jerseys for you, we did agree with it same time, but need to make the balance to process the order 3, We checked with you about the payment to go ahead with the production, but no reply till 24, Dec, 2022, you said want to cancel the order, we replied you will cancel the order and make the refund right after we got this email on 26th, Dec, 2022. So may I know if there any problem you give us a 1 star feedback? Best Wishes Judy