fi.google.comReviews of fi.google.com

Google fi, a phone plan for the wealthy and ignorant.

We tried Google Fi for the 3 months they offered 1/2 price (Flexible Plan). Unfortunately, during the 3 weeks previous to the end of this offer, we had a health issue with a family member, yesterday our loved one passed away. Today I open my emails and see the statement for our next cycle. I realize I haven't made the switch to Simply Unlimited. I get on chat with a Google Fi agent. They tell me that it won't be possible because we are now in the middle of the cycle and their automated system wouldn't be able to do it until Aug 25th. I ask when the cycle began... The cycle began on July 25th... yesterday. So I ask to speak to a supervisor. I get an email from the supervisor repeating the same thing. I replied to please help us modify our plan TODAY, we won't be able to pay the amount due on Aug 5th. No response. This is a prepaid celular service. We are searching for another service provider and will not refer this company to anyone. We are 2021 and GOOGLE cannot override their automated system. It's a shame that I am dealing with loss and was expected to think about a cell switch in the middle of all we have been through. I'm greatly disappointed.

Absolute garbage company. You will be lucky to really get your phone to work. Not to mention the fact that their unlimited plan caps at 18gb........unlimited right. Thats the smaller end of the problem. Let's discuss the hidden fees. Or the customer services people with English names that you can't understand Or their incredibly rude attitude when them repeating the same 4 sentences is not helping you. Or the garbage phones you pay insurance on monthly that you STILL HAVE TO PAY A FEE ON IF YOU REPLACE IT. ABSOLUTE GARABE IF YOU ASK ME. They refuse to refund money that is owed to me cause they say it is justified I should have been aware that even when a service is paused they still get to charge you $80 every three months on TOP OF the phone payment, insurance, and Google service monthly fee you are paying. I absolutely regretted my decision 5 minutes into getting into it with this company. They only care about their money and nothing else.

For years I've been a strong advocate for Google , but Google Fi is a scam ...no unlimited data plan they slow down the data after 22 gigs .I had transferred two numbers from two pre paid plans the second number they couldn't transfer so they gave me a new number but reassured me I'd still get all the promotions . The second billing cycle was paid now they are charging me for the second phone another 200$ on top of the 50 I paid for an out dated piece of crap Moto g powered . Two weeks now I've been calling them and they escalated the issue to another department and told me it'll be taken care of now today they denied my claim ( the same day that the extra 200$ is supposed to be charged from my account) I'm from the ghetto I know a script flip when I see one ...Google is just another greedy conglomerate try to jip everyday people out of their hard earned pennies. This is not the way to do business, please don't fall for this scam just because Google put their name on it.

You would think that since it's Google it would be a reputable and straight forward service, but it IS most definitely a bait and switch scam! Everything from the "keep your current phone and number" to the confusing offset billing system is designed specifically to rip you off! Please do not fall for this completely dishonest service.

I would give them 0 stars if I could. I have had sprint for a few years and wanted to change. Google tells me that I have to poay in full as Experian said that I only quilified for 400.00. HUH... Well that can not be right, I have a decent credit score. Called and spoke to experian who told me that they never give how much. Since then I have gotten 2 more credit cards and a few other items that put my credit in a higher bracket. Ok, Ill try again. I ask this idiot to re run my credit, he gives me experian phone number. Reallyyyyyy, oki, try to tell him but he is soooo dumb he keeps reading the same lines. No phone number to talk to someone. What a joke.

Terrible service in areas where my Verizon service was excellent. I drop calls and cut out more often than not. It's become a joke with my coworkers that I can never be heard on calls. Now, my messaging has stopped working. I'll be switching back to Verizon next week. Absolutely DO NOT recommend Google Fi.

Do not get GoogleFi!!!!!! First I got baited and switched on what a plan actually costs, then I immediately canceled my service and account (before any use) yet they can't seem to do that correctly, I returned the phone immediately after and have proof of delivery a month ago yet they are taking money out of my account anyway!!!!!! Customer service is useless!!!!!