fi.google.comReviews of fi.google.com

Look I understand a lot of people complain but I am here to warn you do not sign up for Google Fi or purchase one of their phones for the deal. I am hoping to spare people time and resources. You need to avoid the horrible customer service and the flat out abuse of consumer protection. I am reporting to BBB. Google Fi has issues porting numbers which is very convenient when their discounted phones are only credited once you number ports. First they will make you wait 24hours. Then if you use the chat they are horrible. Google practice is to cancel your port and then resubmit. When you call to see if they investigate they tell you have to wait another 24hours. The kicker in this is their billing system is messed up. I activated service 15JUL. Since it's designed as a prepaid however I received a bill 4 days in without service because the number would not port. That bill was back dated to 16JUN-16JUL. They were going to charge a full month's bill for 10 days of service. Then the reason for BBB is they are locking in payment methods which cannot be legally done. I want to release my payment methods because they charge your bill then spend 30-60 days fixing the bill. However once you cancel service you cannot contact customer service. Also the customer service is horrible. Just a down rate crappy service comparable to one of the low budget plans you find in Walmart. Do not use Google Fi. Save your time and trust me you will save money in other services.

Absolute worst customer service, Will rip you off, will make it as difficult as possible to terminate service.

I've been trying to switch an android over from ATT and it's been a nightmare. I signed up for a $500 off promo for a new android. Right off the bat the phone arrived a week late. It's been a nightmare dealing with outsourced customer service. To make matters worse, they could not switch over my phone number or even get service to the new phone. Because i was unable to activate the phone I was left on the hook for an EXTRA $500 in addition to $30 for a month of service that I didn't use. TERRIBLE UNPROFESSIONAL SERVICE

Worst costumer service. SIM locks and they’re unable to give you a PUK to unlock. Then you have to wait for a SIM card to arrive and you’re left without service for 3-5 days. Completely unacceptable

Don't buy this service it's another scam from Google. My data was slowed after exceeding the allotted data, I went ahead and accepted the ridiculous / scam they charged $10 for one Gig to watch 2 videos and the next day I'm already at $10 for 1 Gig of used. (Support said they can differentiate or honor any data that the phone does by itself and if you read after you accept, it say you can not cancel out, so basically you can't use your phone unless you wanna pay $10 every time you use it.

If you're considering switching to google fi...DON'T. If you're a person who gets online and does not have wifi they do not offer a plan to accommodate you. Maximum amount of data is 22gb. I switched to a different carrier and was still charged for an entire month I did not use. Trying to get my money back has been a nightmare. Customer service states I am billed an additional 2 months and then they have 30 days to post a refund to my account. So, 3 months its going to take to get money back they shouldn't even taken. Paying $75 a month for only 22gb is outrageous anyway. Do yourself a favor and avoid using this company for cell phone service.

I would go zero stars if available, mainly due to the terrible customer service and suspect billing practices. We had 5 year old Pixel phones that were dying and were unable to work out a decent upgrade plan with Verizon after 17 years so we purchased 2 new Pixel phones from Google fi on the subscription plan at very reasonable monthly rates. When we received the phones and attempted to activate them the first one worked fine and then the second one when activated took over the number for the first phone and disabled it. I then spent about 2 - 3 hours in online chats trying to get the issue fixed. I was told that each phone had to have it's own Gmail address. We had 2 in our family so we used the other one to activate the 2nd phone and they were able to get both working. When I got my first bill it showed that the subscription plan for the 2nd phone had been cancelled and we were being billed at a higher purchase rate and also for device protection which is included on a subscription plan. I spent another couple hours in chats to get this corrected and was told on 2 occasions that the issue was corrected. The next bill came and it was the same thing. Then I called and spent an hour on the phone explaining the problem before being informed that my issue would need to be escalated to another department. I then spent several days exchanging emails with that department before finally being flatly told that my subscription plan for the 2nd phone would not be reinstated because the 2nd phone used a different email address than the order was placed with. This is going to cost me over $200 over the life of my contract. Bottom line, DO NOT believe what the agents or their tech department tell you without getting it in writing or something. The cell service is also spotty compared to Verizon. BEWARE! One other thing, good luck trying to leave any review on Google as they block bad reviews from being addressed or commented upon.

I cannot talk to what Google Fi is like as a phone provider since i have yet to have my phone. For all i know they are the best provider in the world. Unforunately they use On track shipping which has been the absolute worst shipping experience i have EVER had. After an initial delivery date, the date has been automatically updated to end of day "next day" - only for it to update again when it is not delivered again. You cann in, wait an hour on old only for them to say they will each out to the warehouse and nothing happens. Escalated twice, with updated delivery dates still nothing.