fi.google.comReviews of fi.google.com

As others have said, customer service is by far the worst I have ever come across. No one can hear me when I make calls and I have provided their engineering team with timestamps on several occasions and they have told me multiple times it's not what they need. Sadly, my husband has had better service when speaking with someone so maybe it's because I am a woman that they are so disrespectful and unhelpful. Will be switching carriers - this is my first negative review of anything in my life.

Call drops without connection. Calls show up as missed call without ringing nor connecting. Deteriorating customer service and bad coverage. Wonder how long until I drop them too and find better service?

Customer service was terrible. The copy and paste the website answers but don't answer you problem. Dropped roaming data but was told could still text and call and then they dropped the whole group. When asked why the only response was violation of terms of service when asked what terms no response. Call quality was terrible. Phone would continue to ring even after the other person answered. You could only hear every 5th word and they can't hear you. When asking customer service they just said sorry working on towers..... never got fixed in 5 months. Do not join!!! Biggest headache ever. Wouldn't use even if it was free!!

This company is the work of the devil. Our phone number was stolen, my husband's identity taken. The thief put the number on Google Fi and the worker my husband spoke to said they were okay supporting the thief because we didn't have the thief's email. Since the email on the account was a random thief email as my husband has stopped ours and apparently that's the only way your workers can access anything. But they keep trying to open things under his number. We have blocked off what we can - but Google Fi won't release our number that's been ours for over 20 years because the thieves all know Google loves to support evil. They literally have a staff member that said they don't care as long as the email is correct. Phone companies make it easy to steal your phone number in minutes overnight (which is what happened to us) but won't give it back for weeks because Google Fi is the primo choice for these villians. Google: we help bad people do bad things to good people.

Never left a 1-star review before. Purchased two lines through Google Fi in January. Was a mess getting the phones activated. One day in mid-February, I lost service all of a sudden. I contacted the Fi team, no resolution. Wasted a lot of time back and forth with the Fi team trying to resolve the issue. Any time I followed up via email I would receive an automated response. Ended up fixing the issue myself after being without service for 3 weeks. I do not recommend switching over to Google Fi. If you have issues, their team is of zero help unfortunately.

Terrible company! Happened 2x already. I went abroad, came back, and wanted to restart the plan-- take days, if not weeks of going around in circles with their customer service. Specialists can only email you (and without reception, it's hard to get emails. . .). I have a Pixel, so there is no cross-company issues. Caused me financial losses. Fuming!! (Last time when the service didn't work for a week they gave me a whopping 2 days worth of compensation- -which was worth absolutely NOTHING to me). I missed meetings and more because of this outage. I had to 'borrow' a phone for a week while they did nothing.

Customer service sucks. It's difficult to reach someone. They're not very knowledgeable about the service or plans. They're not flexible with billing/payment. I asked for ONE EXTENSION for 2 additional days to pay my bill due to my bi-weekly pay schedule (my paycheck would hit my account 2 days after it was set for suspension). I called 2 days prior to suspension date and I was told that I didn't have a valid reason for an extension. What the heck? I have 2 phone lines, been with Google Fi over a year and this is the crappy customer service they provide. I'll be taking my business back to Metro PCS where I should've stayed. Never had any issues with Metro.

Horrible customer service, overcharged for data and wasted hours on the phone and they would not consider an adjustment