Fence Supply Online (Business Closed)Reviews of fencesupplyonline.com

ORDER AN ITEM 1 MONTH AGO STILL HAVENT RECEVED IT

Ordered 6x6 fence caps (32) and received confirmation number. Was told I would be notified of shipment and tracking number. 12 days went by an nothing! Called and spoke to Richard and explained that to him and his response was, don't go there cowboy and he would hit the refund button. I promptly told him to Absolutely do that and my name was not cowboy! What kind of customer service is this? They NEVER stated it would be 3 or4 weeks when I ordered it. I can't believe this company is still on in business. Buyers beware! Go to solar caps direct.com for real customer satisfaction.

I was shopping online for a welder and seen fence supply online had the model welder i wanted and was advertising it for great price compared to every one else. So I e-mailed fence supply online to ask if the welder i wanted was in stock.. I get a fast responce from Richard fish stating that the model# I inquired about was discontinued and no longer available. But yet it still listed for sale on site..any ways! Mr. Fish tells me he has the upgraded version of discontinued model I wanted for a super good price.. so good Mr. Fish had all competitors sale price beat by $300 or more.. so I asked him how do I buy it from him at the price he quoted.. he gave me a telephone number said to call and place order over phone.. then I asked how long does his company take to ship out instock items he replied usually 24-36 hours we ship ups. I purchased the welder and got order confirmation and my order was being prepared for shipment and that I will be notified soon as it ships out.. its been seven days since purchase. Mr.fish has not responded to any of my e-mails since he put in my order and processed my payment.. now seven days later and four un answered e-mails I'm getting upset and feeling more like a victim instead of a customer I call the store long story short they forgot to ship it out and blaming employees at their store in colorado.. This is what upsets me the most by what was told to me next is "we got a shipment of welders from manuf. but they all have chips missing they are on back order from manufacture.. so basically we have the welder but it needs a little brain.. I asked so when is it actually gona ship the guy said he would have a tracking number for me later on today... that never happened either

I placed a $1K+ order in August 2020, and my card was promptly charged. Five months later, I have not received the product I paid for. I have left MANY, MANY voice messages requesting a call back. Crickets. No one ever answers the phone, and no one has ever returned a call. I understand that the pandemic is causing delays in many industries, and I can make allowances for that, up to a point, if there is at least communication, but this silence for so long is totally unacceptable. I would suspect that the business had closed entirely, but the website is still up, and the phone system still answers and directs me to voice mail. I'm going to have to take more drastic measures immediately. Obviously, I cannot recommend this company. As far as I can tell, they have simply stolen my money.

They didn't fit correctly.

Never deal with this company I bought a piece of fencing that cost .91 cents they charge 23.00 dollars for shipping very bad busy !

Shipping too expensive

I got this survey and still havent even gotten shipping confirmation on my order. That was a week ago.