Judy T.
“Technical difficulties”
If there was a negative rating, I would be giving it a negative number. They posted charges to my credit card for more than what the amount was of the purchase. I immediately contacted them via email 2 minutes after placing the orders, telling them to cancel the orders. I sent them five separate emails requesting the canceling of the orders. Not only did they not cancel the orders, but they have shipped the products as well. I have sent them another email telling them I will not be responsible for the payments nor the return shipment of their product. Well, it seams, after more than 2 months after my initial review, the company has reached out. First they said they didn't think I was a customer of theirs. I replied with copies of many of the emails they had sent me. Their reply to that is they were “having technical difficulties”. If that was really the case, then I will change my rating to a 3 star. They are located in Europe. Be advised that the way they ship, shipping takes a MONTH for delivery to the US. I would think they should have that somewhere in their information.
Response from FavorablerJun 16, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration. To ensure that we can process your case quickly and accurately, please contact us via: Email: [email protected] Please provide the following information: Phone number Recipient's name The email address used when placing the order We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.