Ashley Black GuruReviews of fasciablaster.com

Absolute scam. Don’t buy!!! I purchased the mini paddle blaster and used it once right away to ensure I liked it. I then went on a several week vacation and when I returned I used it and a claw fractured off on my leg and the next swipe, another one fractured off. I contacted customer service and they sent me instructions on how to file a report of defect. Let’s just say it was ridiculously extensive-3 photos, pic of serial number etc. the breakage report is 3 pts long! You would think the thing cost $10,000 rather than $68. Then after waiting for response, (you can’t reach a person by phone), I was told I “qualified for a replacement “ but have to pay $28.82 for S&H for new one! What??? I see on Amazon multiple complaints about the same product with photos matching mine so they know this is an issue and want to extort money to cover their costs. So I said just refund me and forget the replacement. Nope. I have to pay $18 to ship this broken thing back to them (why??) and then they will refund the difference. Disgusting.

Do not buy from the fraudulent company! They do not send all of the products you order and then refuse to send a replacement or give you a refund! I have had to open a dispute with PayPal and my credit card company. STAY AWAY FROM THIS COMPANY!

Cheaply made products but expensive. Mine broke within weeks and when you contact customer service they make you jump through hoops to try to get a replacement and then you have to pay to have a replacement shipped out.

I have several of their products. The small face blaster broke little by little. For weeks I have been emailing back and forth. Long story short, made me jump through hoops to get a discounted offer. First their page was outdated and couldn't submit, then my picture files were too large to submit, 12 emails later it did not qualify. You will never prove it was a manufacturer defect. Awful customer service.

HORRIBLE!!! SENT THE PRODUCT BACK AND WAS TOLD I DID NOT SEND EVERY PIECE BACK..BS!!! MY FRIEND GOT A KIT ALSO AND SHE SAID IT HURT WHILE USING IT. I OPENED THE BOX TAPE IT SHUT AND SENT IT BACK. THEY NEVER FULLY REIMBURSED ME ALL MY MONEY. WHAT A SCAM!!! DO NOT TRUST THIS COMPANY AT ALL!!!!

I purchased the paddle fascia blaster a year ago and I used it a few times before deciding it flared up my pain at the moment so I kept it in my wardrobe. I picked it up the other day and it basically was falling apart. The plastic frongs were coming off it, and the plastic peeling away. Believe the negative reviews. Their customer service is basically them using lots of polite smoky words while not answering your questions. Originally I thought it was easy to get a refund as it’s under warranty, until they had me complete a form and then offer to send me a lesser value product but it would cost me $35.00 to ship it to me. I told them I’d prefer a refund. They told me they would send forms for me to complete to return the item. I asked if I had to incur the postage fees to post them the faulty item. Their reply said “all shipping and handling fees are non refundable”, with a link to an information page. The link wasn’t even directly to the page on faulty products. I had to find that myself. Upon reading, they offer a 30 day warranty on faulty manufacturing only. That should tell you something. I’ve now sent them another email asking again if that means I’m responsible to return the faulty item…as it wasn’t on the page they sent me to. It’s been weeks of this and it’s honestly exhausting. It says that they require proof of the fault and/or the product itself. I’ve shown them a few photos but if I’m required pay for the return shipping. This company is excellent at marketing but their products and customer service since I’ve filled out the “form” has been terrible. Edit: I have posted the faulty item back by registered post with a signature on delivery to the address they told me to. Australia post confirms it was delivered 2 weeks ago and signed for. They are denying having received it. I am appalled. I hope they fix this. Edit: after posting this review on their Facebook website, they sent me an email to say I would be getting my refund. The parcel that they said never arrived 2 weeks ago suddenly appeared.

False claims! First of all, she claims (now) that her latest product will help external fascia! There is no external fascia! Secondly, where is her original scam product, now? The “Fascia Blaster”? Claiming you can get rid of cellulite! Real reviews are deleted! She will bock anyone who complains!

This company is non responsive. Despite repeated attempts to contact them. I returned the he unopened product and never received a refund.