Melissa
Pharmacy
Let's see. Ordered refills on my dogs galliprant. They have not even shipped them. I contacted over 6 times and its been over a week and a half and each and every CS said they have taken care of this. And each time they say it'll be shipped out within 1 day. Then it was 2 days. 3 days. 4 days now on 5th day and not even shipped out. My poor dog has never missed a dose and these people say they have got management involved which apparently is just a lie. Each and every CS flat out lied. I am definitely looking into legal matters now to stop them from ever denying pain meds to someone else's pets. There is no excuse why a order placed on the 17th has not even shipped out. Its like they are purposely doing this. After 6 times contacting in 5 days I am done. Will be suing to get my money back because after 4 emails to cancel my order and 5 phone calls. I had enough. This is cruel. What is wrong with these people! I'd give a minus 100 stars if I could!
Response from Blain's Farm & Fleet RxDec 2, 2025
Thank you for taking the time to speak with us. We sincerely apologize for the delay you experienced with your Galliprant order and the frustration it caused. We understand how critical it is for pets to receive their medication on time, and we’re truly sorry we fell short in meeting that need. Please know that your concerns have been heard, and we’re working to ensure this doesn’t happen again.