Chiriana
Here’s a polished version that keeps…
The communication is extremely poor. It takes days to receive any response. It has now been a week since I ordered my medication, and I haven’t even been charged for shipping—which tells me the order hasn’t shipped at all. My order has been sitting in the “billing department” for four days with no movement. I specifically ordered these medications so I could have them before an upcoming trip and feel my best, but at this point, I’m very doubtful that will happen. I used a Groupon, and since the voucher has already been redeemed, there’s nothing I can do—I’m essentially stuck hoping I receive my medication so I don’t lose my money. Thankfully, I have attorneys in my family who are prepared to step in if necessary. The company I used two years ago had my order processed and delivered within a week, so I know this level of delay is not normal. After redeeming my voucher, I started noticing similar reviews on Groupon—many people reporting significant delays, and some stating they yet received their medication a month later, and unsure if they will receive them at all. Unfortunately, this appears to be a pattern. I am hoping for the best, but the communication and overall process have been unacceptably slow.