Erik M.
My product came in damaged
My product came in damaged, I have a chip on the top of the mug. I need to get a return or a re-fund on my order. This was for a mothers day gift and now I will have to find another item

Familystore.com is a leading online store that specializes in personalized and custom gifts for families. Our products include a wide range of items, such as Hawaiian shirts, t-shirts, necklaces, and more, that are designed to celebrate the unique bonds and relationships within families.At Familystore.com, we believe that the best gifts are those that are personalized and customized to suit the recipient's preferences and personality. That's why we offer a variety of customization options that allow customers to select their own designs, add text or images, and create unique and meaningful gifts for their loved ones.We are committed to keeping up with the latest trends in family fashion and gift-giving, while also drawing inspiration from the past. By combining classic styles with bold and colorful prints, we give our customers the freedom to express themselves and wear what they want, how they want it.We understand that what you wear is a reflection of who you are, and that's why we take pride in delivering the best possible streetwear for our customers. Our products are made with high-quality materials and are designed to last, ensuring that you can enjoy your personalized gifts for years to come.At Familystore.com, we are passionate about making online shopping fun and exciting again. We curate thousands of amazing family-related items and clothing each month, so you can always find something new and exciting to add to your collection. Our mission is simple: to provide amazing apparel at amazing prices, while delivering exceptional customer service and support.
Familystore (familystore.com) has 171 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 56 reviews with 1 star · Clear filters
Erik M.
My product came in damaged, I have a chip on the top of the mug. I need to get a return or a re-fund on my order. This was for a mothers day gift and now I will have to find another item
DL
Inaccurate description. Product does not appear high quality. No refund or compensation given. Do not order the custom mugs.
Andrew R.
I ordered aMarine Corps Proud Crayon Eater hat in the initial salespicture itlooks embroidered when I received it it was a lousy iron on one of those crown hats at Burger King is worth more than spending $40 on a hatat Famerry they arent a family they area scam
Kim L.
So disappointed in my purchase, nothing like what was shown, the item is too small and they don’t offer refund or exchange, not very good customer support. I wouldn’t recommend this company at all.
Vanessa L.
The Sweat shirt is not what you advertised.
KEVIN H.
I hate to even have to give them one star - but I was forced into it to be able to leave a review. The AI enhanced image of the product was so misleading its a joke. They say the product matched the description - but it was not where close to matching the image - which is what everyone uses when they shop. This kind of fraud needs to be called out and condemmed. They refuse to refund my money and I'm mad a heck.
cassie S.
The name on the pants is scrambled with other names
Dustin D.
These products are trash. Material is terrible. Size charts are wrong. Customer service refuses to refund or fix the item! DO NOT BUY THIS GARBAGE!!