James
Avoid this place at all costs
Avoid this place at all costs — they operate unprofessionally, and what they did to me was illegal. I purchased a motorcycle from Family PowerSports and experienced one of the worst dealership processes imaginable. It took over 60 days to receive my permanent license plates, which violates Texas law (dealers must title within 45 days for financed vehicles). My temporary tags expired and I couldn’t legally ride the bike I was paying for. I followed up constantly — calling the dealership, calling corporate HQ, even contacting my bank and the DMV. No one had answers. I was promised call-backs that never came, put on hold endlessly, and strung along with vague excuses. Eventually I had to file formal complaints with the Texas DMV and the Attorney General’s office just to get the dealership to act. And based on other reviews I’ve read, I’m not the only one who’s had this problem. They’ve done this before. Even before the plates issue, the buying process was a mess. It took days just to get a quote. They were evasive about the bike’s history, refused to provide service records, and acted like asking for clear documentation was unreasonable. At one point, I was told I wouldn’t need to sign anything — then two months later I was suddenly asked to sign a title. They didn’t even have me sign the bill of sale when I bought the bike. It’s clear they don’t understand their own process. To make things worse, corporate HQ is just as disorganized — they gave me the runaround and never once stepped in to resolve the issue. For a company that claims to value customer relationships, their actions say otherwise. I’m leaving this review so that others are warned. It’s not just a frustrating experience — it’s a legal violation, and it speaks to a broader problem with how Family PowerSports does business.