Grace H.
🚨 Fraudulent, Filthy, Unsafe, and Deceptive – Do Not Stay Here 🚨
This property is an absolute disgrace and a danger to travelers. 1. We were explicitly assured at booking that plenty of pillows would be available because I was heavily pregnant. Yet only three thin lumpy unusable pillows in total for two adults and a child. When we requested more, as we were promised, we were first told to wait, an hour passed and then flatly refused - despite the manager later admitting the next morning that yes, we should have been given them. Instead of making it right, she refused to refund us, refused to give us corporate contacts, and effectively blocked all resolution. 2. The pillows we did have were torn and lumpy. 3. The mattress so degraded my wife could feel every spring digging into her body. 4. The room and walls and bathroom were FILTHY and UNSANITARY and 5. There was a strong smell of MARIJUANA and CIGARETTE SMOKE throughout tue entire premises!! It was so late by this time and with no alternatives, l was forced to sleep in a CHAIR, because it was the only tolerable option. Imagine being eight months pregnant with a child in tow PAYING to sleep in filthy, awful conditions. This is false advertising and a direct breach of their so-called "100% Satisfaction Guarantee." In reality, they hide behind a phony 10% refund policy and ignore guest welfare. Looking online, I found dozens of other complaints describing filthy rooms, smoke, drug use, mouse POO, bugs, ROACHES and broken amenities and endless health hazards. This is a pattern of deception, not a one-off. Staying here was the worst travel decision of my life. Unsafe. Unsanitary. Dishonest. For your health, your safety, and your dignity, do not stay at this property under any circumstances!!!