E-Z Test Pool SuppliesReviews of eztestpools.com

Ridiculously slow order processing. When you are placing your order, they say orders are processed and shipped within 24-48 hours. After you place the order and your credit card is charged, your order conformation says that orders are processed in 3-5 days or possibly longer. When they finally get your order out the door, They use a 1 star rated shipping company called R&L Carriers that is the worst in the business and will likely take several days to deliver if they do at all. I had to drive to their terminal 3.5 hrs each way) to get my pool filter. I would shop elsewhere if you need anything in a reasonable timeframe

I would give 0 zeros if possible. They sold me a part that destroyed my pump motor for $120 and now I’ll have to buy a new motor for $220. The worst part is they are ignoring my

I purchased a pool from D and P/EZ Test pools and it was installed last fall, it was covered for the winter, in the spring the cover was taken off and we got it up and running, this is when I noticed that the pool water levels were dropping at a higher rate than I thought was normal and the liner they installed was very wrinkled. I sent an email to the sales guy at EZ Test who is super nice but wasn't able to give me a solid answer about what normal water evaporation is so I did some research and found out that my water drop was above what was normal, it wasn't even hot and water was evaporating 1/4 inch in 24 hours and now that it's hot it's 1 " in 48 hours. EZ Test did send out their guy Dean to pressure test the plumbing to see if it is leaking under ground and he said it wasn't they also tried to remove the many wrinkles that were in the liner that they installed but they didn't come out, I sent several more emails and called numerous more times but Dave would never call me back, I was told they can't give out his number and that he doesn't have email. In my opinion Dave lacks communication skills and can't talk to the clients so he has others communicate for him. M y first email to EZ Test regarding the water levels/wrinkles was 5/20/21 and we are now at 6/29/21 and no response from Dave. I found a general email address for D and P and sent an email and received a return email from Trisha that I would be hearing from their attorney. I have no idea why they would be suing me because I have paid them $40K for a pool that is leaking and has a wrinkled liner. Now my patio is sinking next to the pool and it seems likely that water from the pool is causing this problem. I am not completely sure at this point but I will be finding out. I would stay away from this company at all cost, I regret my decision to buy a pool from them, their sales guy John in North Reading is super nice and I trusted him but he doesn't own the company and bottom line in my experience Dave takes the money and runs and has no integrity