Nichlas H.
Not what they advertise.
Firstly I asked for a software DEMO, I got a phone call and loosely explained the software. Then I purchased it to get started and set everything up, as it supposedly had a seemingness integration with Square (Thats the first lie on their website) After not being able to get it setup with saving credit card information directly with square (as advertised and promised) I contacted the support team. after a lot of emails both ways trying to solve my problem, they suddenly realized that that feature was not available. This took almost 2 months, therefore 2 subscriptions. Its one of the most expensive options, and probably one of the worst customer service experiences. After time and money was spent, I had to cancel and find something else. Luckily there are so many other softwares out there, which has better price points and better customer service. GO SOMEWHERE ELSE! Cheers, Nick
Response from EZRentOutMar 2, 2021
Hi Nichlas, We are sorry to hear about your experience. We understand that there was miscommunication in one of our blogs regarding Square’s ability to save credit card details; and for that we take full responsibility; which is why we happily extended 2 months of free usage. Unfortunately, not being able to save card details on file was a Square specific issue and a limitation in the integration between us and them. As pointed out, we had several other payment gateways that would have allowed you to get the intended result. We offered to add a feature request for this too as we were keen to have you stay with us. Once again, we apologize for the inconvenience caused.