ezpuff.comReviews of ezpuff.com

The vapes sent were counterfeit. They did not work and I was never refunded.

It usually takes 5 days but now it's been like 10-13 days and I still haven't gotten my order in yet

Here is my reasoning behind 1 star and if it was allowed I wouldn’t give any stars at all if I could!! I always only order 1-3 vapes when I start with a new company because I want to make sure I receive good vapes and even if I don’t I want to see what their policy is when it comes to vapes that don’t work properly and how they handle that. Now I ordered 3 vapes from them and all 3 were bad. They didnt smell right when I opened the vape pack and then when I went to use them they dated burnt like the battery was too strong or it was just a bad batch, but they didn’t even reply to the email I sent than the morning after I received them. I wouldn’t have given them a bad review if they would have responded to my email or if I would have received one good one. In my opinion they are not a reputable company and you should NOT order from them.

you guys don’t know how to reply to emails and try give me store credit after i told you what’s happening

Customer service is not a priority for you guys.. I placed my order last week and more… still nothing news??? Here's a review you can use: I am extremely disappointed with this company. Despite multiple attempts to contact them since November 24th, I have received no response whatsoever. The lack of communication is unacceptable, and I will not be ordering from here ever again. Very poor customer service!

They need a better process for age verification. I’m 38 and after being charged I was told my order was refunded because of an underage purchase. It’s been about a week and the money is still not showing back in my card. Because of the holiday I will give it a couple more days before I start reporting them.

You refunded my order days after. You couldn't fill a simple Elfbar order? Never buying again. First impressions are everything. After reading their reply everything still stands. I have updated my information with their site multiple times on checkout. I even used a Google account which can verify my age.

wish i could rate it 0 stars. first off - they charge you an $8 "handling fee" on top of the shipping costs that is noted no where on the website but on the final order page where you enter your card information - super shady. secondly i ordered 5 items from this website, 1 arrived without the box it should have been in and was defective, the other 4 i was immediately able to confirm as counterfeit items. i messaged the company asking for a refund because all items were either defective or counterfeit and they simply deleted my messages and didnt respond. after this happened i sent them another message stating i would be disputing the charge because they simply deleted my message rather than responding and they then responded "hi karen (my name isnt karen), we don't negotiate with terrorists" as if i was the one in the wrong here because i wanted a refund for the defective and counterfeit items. do not recommend this website at all - it's an absolute scam all around.