EYEVOS Colored Contact LensesReviews of eyevos.com

Response from EYEVOS Colored Contact LensesJul 9, 2023

Dear Customer, I am Robert, a customer service representative from EYEVOS team. I sincerely apologize for the inconvenience you have experienced. I noticed your comment within an hour of you posting it and immediately reached out to you. It's clear that somewhere we have dropped the ball, and for that, I am truly sorry. Your feedback is invaluable to us as it helps us identify areas that need improvement. I assure you that we take your comments very seriously and we are eager to rectify the situation. We sincerely invite you to connect with us at our customer service email, [email protected]. We are committed to turning your experience around and would love the opportunity to discuss the best possible ways to make this right for you. Your satisfaction is our top priority and we look forward to resolving this matter to your complete satisfaction. Thank you for your patience and understanding. Best regards, Robert | EYEVOS Customer Service

Response from EYEVOS Colored Contact LensesJul 4, 2023

Dear Customer, I'm really sorry to hear about your recent experience with our contact lenses. At Eyevos, we strive to provide our customers with high-quality products that are comfortable and safe to use. Your comfort and satisfaction are our top priorities. It's concerning to hear that you've found our lenses to be uncomfortable and causing discomfort to your eyes. This is certainly not the experience we want our customers to have. Could you please contact our customer support at [email protected] with more details about your experience? This will help us understand the issue better and provide the right solution. It would be helpful if you could provide information such as the specific product you used, how long you wore the lenses, and any other details you think might be relevant. In the meantime, we recommend you to stop using the lenses and consult with an eye care professional if the discomfort continues. We value your feedback and look forward to resolving this issue to your satisfaction. Best Regards, Robert Customer Service Specialist, Eyevos.com

Response from EYEVOS Colored Contact LensesJul 4, 2023

Dear Customer, I'm truly sorry to hear about your experience with our customer service, and I apologize if we didn't meet your expectations. Our aim at eyevos.com is to provide all our customers with high-quality service, and it's disappointing to hear that we fell short in your case. I would appreciate if you could provide more details about the issues you encountered. This will help us understand what went wrong and how we can improve our services in the future. You can reach out to us directly at [email protected]. Best Regards, Robert Customer Service Team, eyevos.com

Response from EYEVOS Colored Contact LensesJul 4, 2023

Dear Athena, I'm truly sorry to hear about your disappointing experience with our ambassador program and our customer service. This is certainly not the level of service we aim to provide, and I apologize for any frustration you've experienced. At eyevos, we value all our customers equally, regardless of their social media following. Each and every customer is important to us, and we strive to provide the best service to everyone. It's concerning to hear that you felt otherwise. Regarding your ambassador link, there seems to have been a misunderstanding or miscommunication. I assure you that we will investigate this matter thoroughly. Please rest assured, we will make it right. I would appreciate the opportunity to discuss this matter further and find a suitable solution for you. I will personally ensure that a member of our team reaches out to you as soon as possible to rectify the situation. Again, I apologize for the inconvenience and hope you'll give us another chance to make things right. Thank you for bringing this to our attention. Best Regards, Robert Customer Service Team, Eyevos.com

Response from EYEVOS Colored Contact LensesJul 4, 2023

Dear Liz, I'm truly sorry to hear about your recent experience with our customer service. We sincerely apologize if you felt our support was skewed towards bigger creators. At eyevos.com, we are committed to providing an inclusive space where all creators, regardless of the size of their following, are valued and appreciated. Your feedback is incredibly important to us, and we assure you that it will be escalated to our management team for review. We are constantly working on improving our services and your input will be instrumental in helping us make necessary changes. We understand your frustration and we will be in touch with you to discuss this issue further and to update you on the steps we're taking to address it. Your patience and understanding during this process are greatly appreciated. Thank you for bringing this to our attention and for giving us the opportunity to make things right. Best regards, Robert Customer Service Team, eyevos.com

Response from EYEVOS Colored Contact LensesDec 11, 2021

We are sorry for your bad shopping experience, and we will definitely do our best to solve the problem for you. Now please stop wearing any contacts to avoid bringing further damage to your eyes. And then do not continue to wear contact lenses for a few days, so that the eyes have a full rest time. You can also contact our support to get a full refund. Regarding your feedback, we hope you will provide the following feedback to improve our products: 1. Check that you are following the instructions at the bottom of the box, including the most important one of being sure to soak your contacts in the care solution for 6 hours before wearing them 2. You can give us a description of your current eye condition or take a picture of it, as we do not rule out the possibility that sensitive eyes may not adapt to different brands of contacts. (The response to this is because we are confident enough in our products, we prefer the best manufacturers in the industry) We will try our best to solve all your problems and thank you for your trust and support! Eyevos aim to provide high quality and comfortable colored lenses to our customer.