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Eyekeeper (eyekeeper.com) has 720 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · Pittsburgh, Pennsylvania
Excellent
Vision & Hearing · Allentown, Pennsylvania
Excellent
Vision & Hearing · Bangor, Pennsylvania
Great
Vision & Hearing · Bristol, Pennsylvania
Great
Showing 109 reviews with 1 star · Clear filters
Erik
Bagger, ook weer zo'n dropshipper met chinese rommel
Response from EyekeeperMay 12, 2026
Beste klant, Wij verontschuldigen ons oprecht voor uw onaangename winkelervaring. Is er iets mis met het product? U kunt ons feedback verstrekken via e-mail op [email protected]. We zullen het zo snel mogelijk aanpakken. Wij kijken uit naar uw antwoord. Fijne dag! Vriendelijke groeten, Eyekeeper
Robert R.
If you buy it in Europe, you have to pay the returning cost to ship it to the US, even though the product was send from China with very low shipping costs. Quality is very poor of the glasses too.
Lucianne R.
I was sent the wrong glasses. When I told customer services that the new glasses were a different shape from my previous pair, I was told repeatedly, no they are the correct glasses. I’d purchased the same model as I’d had before but on arrival they were a different colour and shape. I sent a photo of the two pairs - proving one has a round bottom edge while one is squared off, and they’re a different colour. They haven’t replied. I think I deserve an apology.
Response from EyekeeperApr 22, 2026
Dear Customer, We sincerely apologize for your unpleasant shopping experience. The style you ordered is out of stock, and we are unable to send you a replacement. A full refund has been issued. Kind regards, EYEKEEPER
joris R.
I ordered a pair of reading glasses with different strengths for left and right eye. They came wrong: the people at eyekeeper apparently don´t know left from right. I sent 4 emails with pictures for proof, asking them to correct their mistake and send me the correct combination. They didn´t even answer me. I´ve had to open a Paypal case and was refunded by Paypal. So: not recommended, as no customer support at all.
Response from EyekeeperApr 22, 2026
Dear Customer, We sincerely apologize for your unpleasant shopping experience. We have replied to your email. Did you not receive it? Could you please check your spam mailbox? We will verify with you the address for resending. Kind regards, EYEKEEPER
Elisa D.
Horribles Gafas de sol de lectura bifocales estilo ojo de gato para mujer S033 × 1. Mareantes, no sirven para nada. He tirado 30 euros. Dicen que lo devuelva a EEUU y pague los portes.
Response from EyekeeperApr 22, 2026
Estimado cliente, Nos disculpamos sinceramente por su desagradable experiencia de compra. Aceptó nuestro plan de devolución propuesto. Ya le hemos proporcionado un reembolso parcial. Si tiene alguna insatisfacción, puede ponerse en contacto con nosotros. Saludos amables, Eyekeeper
PATRICK M.
j ai jamais recu mes lunette et on ne m a jamais repondu a ma reclamation : (
Response from EyekeeperApr 13, 2026
Cher client, Nous vous prions de bien vouloir accepter nos excuses pour votre mauvaise expérience d'achat. Nous vous avons contacté par courriel à ce sujet. Vous pouvez également nous écrire à l'adresse [email protected]. Dans l'attente de votre réponse. Bonne journée ! Cordialement, EYEKEEPER
Martin De la V.
Sends from china at euro prices. Better buy cheap Chinese products ( same ) and pay much less if you’re to wait months either way.
Response from EyekeeperApr 13, 2026
Dear Customer, Sorry for not meeting your expectations. You can contact us if there is a problem with the product. Have a nice day! Kind regards, EYEKEEPER
Nj B.
Schade, bin sehr enttäuscht. Hatte mindestens zwei Wochen auf die Brille gewartet, dann wurde mir so ein billiges Plastikteil von sehr minderer Qualität mit trüben Plastikgläsern geliefert. Ich hatte nicht viel erwartet, allerdings für den Preis von fast 25€ wäre es schön, immerhin eine klare Durchsicht zu haben. Das hochwertigste daran, ist die Hartplastikhülle. Die Brille (made in china) landet im Müll, da die Rücksendung teurer, als der Wert des Plastikmülls, ist.
Response from EyekeeperApr 13, 2026
Sehr geehrter Kunde, wir entschuldigen uns aufrichtig für Ihre Unannehmlichkeiten beim Einkauf. Leider können wir Ihre Bestellung aufgrund unzureichender Informationen nicht bearbeiten. Sie erreichen uns per E-Mail unter [email protected]. Wir freuen uns auf Ihre Antwort. Mit freundlichen Grüßen, EYEKEEPER