Unfortunately the earpieces are extremely tight and for some reason they don’t bend when heated at home. So not suitable if one has migraines. I did get a refund when pointing this out.
Response from EyekeeperAug 15, 2025
Dear Customer
We apologise for the unpleasant shopping experience.
We have contacted you via email to communicate with you about this issue.
You can also contact us by email [email protected].
We look forward to your reply.
Have a nice day!
Kind regards,
EYEKEEPER
EL
Elise
Good customer service - wouldn’t recommend metal-less glasses
Metalless Glasses were helpful but broke pretty quickly - company reached out and offered a resend or refund. I chose refund and am waiting to buy some with a metal pin. Overall customer service experience was great, 1st set of glasses not so much
Response from EyekeeperMar 25, 2025
Dear buyer,
We will improve our products.
Sorry for all inconvenience.
Shall you have any further questions, please feel free to contact us.
Best regards.
GO
Gordon
SLOW!
Although these reading specs are well made, and are a very good price, don't hold your breath waiting for them. They do NOT dispatch from UK, USA, or Netherlands, they come SLOWLY from China. I counted 24 stops along the tracking route. 15 days from order to delivery is a nonsense nowadays.
Response from EyekeeperFeb 25, 2025
Dear Customer
You can also contact us by email [email protected].
We are sorry for the inconvenience caused to you.
Each our product pages has a notification of SHIPPING AND TRACKING.
Delivery Time=Processing Time +Shipping Time
1.The processing time
It depends on the order accuracy and complexity and usually takes 2-3 business days.
2.The shipping time
It based on your address. Since we have a wide range of products, we stock them in different warehouses. We are based in the US and have warehouses in different places such as the US, UK and overseas. Due to the fact that we ship from overseas, the delivery time will be a little longer than usual, expect delivery to take 2-4 weeks.
Sorry for all inconvenience again and thank you for your understanding.
Kind regards,
EYEKEEPER
SC
Steve C.
Starting to break
I bought them with Facebook codes so they were cheap enough. Nice colours and frames, but have had them a couple of months now and they are starting to have pieces break off the joint area. I do look after my glasses, they aren’t mistreated so would have expected them to last longer. Wouldn’t buy again.
Response from EyekeeperOct 18, 2024
Dear buyer,
We are very sorry for the inconvenience.
Can you provide me with your order number or email address?
Or can you contact us at our email address [email protected] ?
We will deal with it asap.
Hopefully this will not cause you any inconvenience.
Best regards,
Eyekeeper
GI
Gill
SLO-ow delivery.
Update: specs arrived at the beginning of the week (15th) and I’m really happy with them. Definite reduction in eye strain. Nicely made specs and comfy to wear.
Ordered a week ago and didn’t realise these specs come on a slow boat from China. Almost a week later they have moved around various locations but haven’t even left China… I am so used to items ordered from UK websites arriving within days, I never thought to check this out… at least there is a tracking link which is a plus I suppose.
Response from EyekeeperOct 7, 2024
Dear buyer,
We are sorry that our logistics service failed to satisfy you.
We have too many products to store all of them in the UK warehouse.
So some products are shipped from overseas warehouses.
As we expand our business in the future, we will improve our logistics services and warehousing.
Thank you very much for your support of Eyekeeper.
We shall be much obliged If you are willing to wait patiently.
If there is no any progress,please feel free to contact us.
Best regards,
Eyekeeper
DD
daphne D.
Size of Glasses are not as big as…
Size of Glasses are not as big as pictured.
NB
Neil B.
Screwless over sized glasses
The screwless over sized glasses I bought look good, but within 2 weeks part of both arms has broken meaning they don't sit properly anymore. Its a shame but they don't look that robust.
Response from EyekeeperApr 9, 2024
Dear buyer,
We are so sorry to happen that.
Could you please send us some pictures about the broken glasses？
It can be sent to our email([email protected]).
We will deal with it asap.
Hopefully this will not cause you any inconvenience.
Waiting for your kind reply.
Best regards.
Eyekeeper
JW
Jw
Having been bombarded with emails…
Having been bombarded with emails tempting me back for a repurchase, I thought why not, I've bought from them before and as far as I remember I had no problem, so I placed an order for the exact same glasses expecting to receive them within days. However this time I received no email to say 'review your purchase', 'order confirmation' or 'shipment on its way', instead the payment was taken and I am left wondering what is going on. I got in touch with Eyekeeper and received this response 'Expect another 1-2 weeks for delivery. If there is no any progress, please feel free to contact us'. Had I known that my order was on a slow boat from China, or read the reviews, I would have bought elsewhere. For some reason I thought the glasses were being sent from the UK but 2 weeks later I am still waiting and beginning to get concerned that they may not come at all. I will not be buying from this company again and would not recommend. Buyer beware!
...........In response to their reply, why wasn't I informed, at the time of purchase, that the glasses were out of stock, if I had known they would take 3/4 weeks to arrive I would never have ordered them, really disappointing.
UPDATE... I would like to add that once I had notified Eyekeeper of the issue, I was kept well informed of all shipping and delivery progress and the glasses did arrive in time for Christmas...thank you.
Response from EyekeeperDec 14, 2023
Dear buyer,
Sorry for the long wait.
As the product you ordered is out of stock in our local warehouse, it is being shipped from an overseas warehouse.
The shipping time will take a little longer. Sincerely hope you can be patient.
We have checked the latest logistics information and your order will be delivered within 1 week.
We have noticed that your account for this purchase is different from the last one and your email has changed.
We have sent you a confirmation of your order and a shipping notification. You can check your new email address.
If you have any further questions or concerns, please don't hesitate to contact us.
Best regards.
Eyekeeper
Dear buyer,
Please be assured that the parcel has arrived in the UK and will be delivered shortly.
We will also keep track of your order. We will keep you informed.
Best regards.
Eyekeeper
