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Eyekeeper (eyekeeper.com) has 720 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · Pittsburgh, Pennsylvania
Excellent
Vision & Hearing · Allentown, Pennsylvania
Excellent
Vision & Hearing · Bangor, Pennsylvania
Great
Vision & Hearing · Bristol, Pennsylvania
Great
Showing 109 reviews with 1 star · Clear filters
Cor
Ik zit al 3 weken op mijn bestelling te wachten. Ga toch twijfelen of het ooit aankomt.
Response from EyekeeperJul 8, 2026
Beste klant, Onze oprechte excuses voor uw vervelende winkelervaring. Zou u zo vriendelijk willen zijn uw bestelnummer door te geven? Wij zullen de verzendstatus voor u controleren. U kunt ook contact met ons opnemen via e-mail: [email protected]. Een fijne dag gewenst! Met vriendelijke groet, EYEKEEPER
DANIEL R.
you have a website with thousands of choices, almost all are out of stock. You are a non-entity and folks should avoid your site like the plague.
Response from EyekeeperJul 2, 2026
Dear Customer, We're sorry to hear about your experience. We're actively improving our inventory update process to ensure product availability is reflected more accurately on our website. We hope you will give us the opportunity to provide you with a better service experience. Kind regards, EYEKEEPER
Danny H.
Sehr schlechte Erfahrungen gemacht. Hier bestelle ich nie wieder.
Tim R.
Die Fragen alle Ernstes bei einem Onlineshop nach Trinkgeld, allen Ernstes. Anscheinend bezahlt der Eigentümer oder Betreiber seine Angestellten nicht ich würde hier nichts kaufen. Alleine bei einem Onlineshop nach Trinkgeld zu fragen ist rotzfrech und ein Auswuchs der USA Tipping Culture weil die Betreiber ihr Mitarbeiter nicht ausreichend bezahlen.
Response from EyekeeperJun 23, 2026
Sehr geehrter Kunde, liegt hier ein Missverständnis vor? Trinkgeld ist nicht verpflichtend. Unsere Standardeinstellung ist „Kein Trinkgeld“. Mit freundlichen Grüßen EYEKEEPER
Consumer
je n’ai jamais reçu mes lunettes.. :( aucune réponse du site
Response from EyekeeperJun 10, 2026
Cher client, Veuillez nous communiquer le numéro de commande afin que nous puissions la retrouver. Vous pouvez également nous contacter par e-mail à l'adresse [email protected]. Dans l'attente de votre réponse, Cordialement, EYEKEEPER
Rick C.
Not happy with the emails sent to me confirming.the quantity ordered and then another email asking to change quantity because of a inventory problem and then a THIRD email asking for permission to refund part of a portion of my money back which took approximately 3 weeks until it was figured out. NOT ACCEPTABLE! NOT PROFESSIONAL!
Response from EyekeeperJun 9, 2026
Dear Customer, We sincerely apologize for the frustration and inconvenience you experienced with your recent order. Please know that we take your feedback seriously. We are currently reviewing our inventory management and order communication processes to help prevent situations like this from happening again and to provide a smoother experience for our customers. We truly appreciate your patience and understanding, and we value your business. Sincerely, EYEKEEPER
Simba
Total rubbish that comes from CHINA, waited a longggg time for my order and it never arrived. I still got charged and will now have to report this company to my credit card and do a reversal of funds. Swerve this company. Not worth the hassle. Wish I’d checked reviews before I ordered this junk.
Response from EyekeeperMay 22, 2026
Dear Customer, We apologize, but we were unable to locate your order records. Could you please provide your order number so that we can look it up? You can also contact us by email [email protected]. Kind regards, EYEKEEPER
ian J.
Poor communication, just will not answer emails, I dont like this level of customer service
Response from EyekeeperMay 14, 2026
Dear Customer, Is there a problem with the product? We could not find a record of your order. You contact us by email [email protected]. We look forward to your reply. Have a nice day! Kind regards, EYEKEEPER