EyekeeperReviews of eyekeeper.com

I ordered a pair of glasses on 16 January 2025, it's now 23rd February and still no sign of them. Very disappointing especially since I'm using an old pair of glasses stuck together with sellotape! William Cowan

Takes ages to be shipped. They act as if they’re a company based in the US/UK, but their items are shipped from China. The waffle about UK/US storehouses seems to be completely fabricated. The quality of the glasses is also terrible. For something that costs around £20, it’s scamworthy. Horrendous company that should not be in business any longer.

Terrible Company* Had to chase up my order with no confirmation or tracking number until request after the delivery date was long gone. The response was condescending with No acknowledgement of anything or reason behind this. *Then received the wrong glasses and they are terrible magnified and each lens is different despite me buying non-magnifying. I Requested a refund which i was then informed “This will cost you more as we charge for return shipping” and offered a back handed partial discount. *I explained these were for medical reasons and asked for help selecting the correct lenses for someone with Neurodivergency. To which they completely ignored my polite request for support on ordering another of their products, and they sent an edited, cropped, screen shot from their website of the Wrong product that they sent me. Not the Item i ordered. Not an invoice, not an email, an order reference number or anything corresponding with my order. Claiming it was my mistake *“Sunny" From customer support is a Rude, Sad little Creature, good luck getting thing other than Cheap Broken, Wrong Tat and Rude, Obnoxious responses. Stay far away people :)

After waiting two weeks for the glasses to arrive from china I found they were totally useless could not see a thing through them near or far if I knew where they were coming from I would not have bothered ordering them they were just basic plastic why say it’s a USA firm with uk hub when you are shipping what i would call junk

Poor communication. I browsed online and selected some glasses, seeing the Microsoft Shopping app had a discount code for the purchase, I went ahead but was charged the full amount, no discount. Have tried several times to cancel the order but the online cancellation process isn't working, nor is the edit order function and customer services have not replied to several messages. The telephone number is for a full message box and so it stands, I've paid more than the website order stated, no cancellation, and no communication. And I have tried several times to cancel, it's not easy or quick to cancel with this firm.

I previous order was lost because you used the Mexican Postal.you then sent them with another service. I had to wait 3 months. I reordered again and asked you not to use the postal service as they don't deliver. You refused to do so, so I now buy from AliExpress.

Website NOT MOBILE PHONE FRIENDLY ORDERING. Site loads and jumps around.!.Gives verification code sent to email..which REQUIRES LEAVING SITE TO RETRIEVE ...& WHEN RETURN TO SITE ...YOU HAVE TO START OVER AGAIN ! NONSENSE ! WENT ELSEWHERE ..AFTER TRYING TO EDIT AND IT CANCELLED THE ORDER ! FORGET IT !

The delivery service they use UniUni is the WORST customer service, rather no customer service. Sent email regarding damage package, no response. I called 5 times, they give you the run around and even after of the crushed package was sent they said it was minor.