Extend, IncReviews of extend.com

worst ever extended warranty coverage!!!! had to submit claim 3x they kept either losing it or closing it out with no resolution!!!! then we were denied due to not reporting the issue faster??? we reported it when we realized it, how is that even an issue, Ashley Furniture that is barely over a year old??? original claim was sent to Ashley while still under manufacturing warranty but then their tech was unable to resolve the issue and by this time it switched from Ashley warranty to Extend Warranty? Total crap and I wasted $600 for a useless warranty!!! Don't waste your money & time!!!!!

I got 'Extend Shipping Protection' when placing order with Adorama - paid separately for an extra protection like a good citizen. Extend website (falsely) claims for 'no hustle claims and simple replacement' with the shipping protection. Package never arrived. I contact Adorama first, who say 'hey you are covered by Extend, they got your package covered'. I am 'Right! Extra shipping protection!'. I contact Extend and their reply is "We've reviewed the details of your claim and determined that it is not covered by Extend because your product is still eligible for coverage under your manufacturer’s warranty." Claim denied. I'm confused, didn't I PURCHASED EXTRA SHIPPING PROTECTION? I demand explanation of the policy and after some back and forth their are finally "Upon reviewing your contracts we are viewing you have one for product protection and shipping protection. When you go to file a claim online please select shipping ID XXXXX. sorry for confusion". Okay, I file another complain copying the tracking number that was provided and boom "claim denied, contact your manufacture". Package lost. Zero cooperation from Extend. What is the value of 'Extend Shipping Protection'? None. False advertisemen.

An absolute worthless company. USPS misdelivered my box, the branch manager wrote me a letter stating this had happened but extend stated I was trying to commit fraud. My bank gave me my money back in full but the vendor lost in the end which isn’t right. I’ll never purchase shipping insurance ever again. This company is a joke. Also the person who had their experience w Fraud from a purchase w Jomashop, go figure, so did I! And they gave me the exact same response that you were given! In response to Extend; my bank was satisfied w the letter from the post office Branch Manager stating they misdelivered the package and it was their fault. There was no fraud and continuing to say so otherwise is offensive. I didnt get the package, USPS goofed, Extend denied the claim, so my review stands that Extend is worthless, does not uphold its promises, and finds ways to deny claims.

DONT DO IT! I had to file a claim and after I hit submit they immediately denied. Only told me to reach out to the company.

I spent 20% more on a mattress order about 3 months ago for a brand new mattress to get the 10 year protection plan. We had a flood and lost everything early July and Extend found every term possible in their contract to avoid helping me with this unexpected loss. I was told if something spilt on it or it was damaged they would replace it but because it got wet they would not. After days and hours of phone conversations, my boyfriend and I had to contact Nectar who helped us in getting a replacement. Needless to say, I did not repurchase a new protection plan from this company.

very difficult to work with. They approved my claim, but then the gift card they gave me wouldn't even work. DO NOT USE!!

Scam. They’re just like an insurance company and will do anything they can to avoid giving you money for coverage. They will make up excuse after excuse just so they don’t have to deal with you.

I ordered enough from bed bath and beyond’s website (ordering enough to get free shipping), and signed up for Extend's shipping protection. One item was lost in the mail. It never arrived. The amount I was given on my card doesn’t cover shipping for the item AND bed bath and beyond’s website doesn’t give me the option to pay for the difference like Extend's FAQs says that the website would … I would happily pay the extra bit on my end at this point to avoid this headache... without being able to pay for the balance, my attempts to reorder my item with the card provided have failed (“we’re sorry, an error has occurred with your payment method. Please try a different card”). Extend's customer service is very poor, and they often copy in canned answers into the chat -- it seems that they do this especially if they don't know the right answer. At the end of my experience I'm out $30+ dollars for the lost item, $2 that i paid for the Extend, and a fair amount of time and frustration. I would recommend that no one trust this company. And I'm disappointed that a company like Bed Bath and Beyond would work with a company with 30% poor reviews.