Extend, IncReviews of extend.com

I am very disappointed with extend furniture warranty. I bought my recliner. Have two years extended warranty on it.. The recliner was broken. my chair tipped to one side. The fabric is stretch. The strain is stretch.. The technician came out to check. He told me that he is going to screw back the screw in where the screw came out. it it’s still tipped to one side. I have a bad issue and that have contribute to my bad pain. because the chair is not even distribute with sprained. If the technician repair the screw is not going to change the fact that the spring is stretch and the fabric is stretched and messed up wrinkle. this company refused to do what is right. Before I bought the furniture, they told me that if anything wrong with my chair, they will replace it. They are not leaving to what they promise they are customers. I feel like I have been scammed.. I am office income disabled. I do not have money to go buy another chair..

I received a package that was damaged during transit and 2 items were lost (through the hole in the package) I tried submitting a claim on 3 separate occasions online but just got back an error screen that read " thats out bad, try again later". I then called customer service and explained my issue. They communicated that they actually got my claims even though I never received any confirmation on my end. After submitting yet another claim over they phone I was told id receive an email with further steps....I never did. I once again called Extend days later where they informed me my claim was denied (never received word of this through email) because they don't cover missing products even though the package was damaged. Their explanations of what is covered online is confusing and misleading. The company could improve by improving communication and clarifying what they do and don't cover. I would not recommend using their shipping protection

Paid for shipping protection from CJ Pony parts, issues with shipping but my claim was immediatly denied with no explantion given. I got screwed by CJ Pony and this company.

It was waste of money. Purchased key cutting machine with $300 warranty plan, when internal battery failed I submitted claim. Extend opened the case and never covered anything, every time i called they saying they need 72 hours to get back and no one called me back. Total scam , don’t waste your money!

I would give ZERO stars if I could. We paid $550 extra on our furniture to cover ANY rips, tears, mechanical issues on the recliner. We have had the furniture for right at 2 years and are having a bunch of issues and they keep denying our claim! I would NEVER purchase a warranty from them again. TERRIBLE customer service!

What a runaround, purchased items from Midway USA. Delivered to someone else. Told by EXTEND that I have to contact UPS. Midway told me that was not right. Extend now says that I have to wait for UPS to finish their "investigation" BS!! I just want my paid for order.

Extend is a scam company. I purchased a 2 year warranty with them via Senior.com for a kneeling chair. The kneeling chair was damaged - photos were sent and my claim was denied within minutes. They didn't even review it, it seems. I have AVN and this chair is a medical necessity, the fact that a company is so careless after we the consumer takes care to purchase a protection plan is utterly disheartened. Would not recommend this service at all.

If I could possibly rate this company lower, I would. For over three months, this company has made a simple tire replacement as difficult as possible. Between ordering the wrong parts and every request or escalation requiring 1-3 business days to get any kind of traction without any real solutions, this company has managed to make me waste substantially more money and time than the warranty was ever worth. I regret ever getting this warranty and warn everyone else to avoid the company like the plague. Their initial customer service team is extremely polite; this is to mislead you from their unbelievable ineptitude. DON’T USE EXTEND.