Extend, IncReviews of extend.com

Filed a claim first time and it was denied, because apparently you have to wait 5 days after delivery if it's lost or stolen. Tried to file second time online and it didn't go through because it was no more option to file a claim. I called and Extend finally accepted my claim. They asked for Police report and I did file it, sent them by email. Now they asked me for identity verification that included driver license scanning and face scanning, including your eyes. I refused because biological data legally collected only with written and signed consent, for top secret access, ect. Well, they cancelled my extend shipping protection in suspension of fraud and told me to go to Jomashop. Jomashop customer service representative basically hang up on me when I asked for supervisor. Gonna file a case at the court.

product ordered was noted by USPS as being held per customer request (FALSE) at local post office (ALSO FALSE). Went in person to local office and they stated they have no idea where my package is. According to Extend, they cannot cover/help due to the USPS states they have the package, which they DO NOT. OUT MONEY AND THE PRODUCT. Update - Original company has refunded me for the missing product since Extend did not after multiple emails and calls with them. Missing Package was supposedly found AFTER refund and denied claim.

This extend.com is totally a scam. When I bought this service, they claimed that even the sofa has a dirty mark, the seam was broken, they will come and fixed it. But when I tried to file a claim, uploaded the pics, and they immediately denied the claim without a reason. And I called, the customer service replied the seam broken was not included in the claim. But on extend.com , there is a choice of seam as the claim reason. I am thinking , if the seam broke was not the a reason for claim, then what can happen to sofa seam? Ridiculous!

Waste of money I was better off not getting the protection plan. My vanity mirror came loose off the cabinet and shattered on the floor. They automatically denied the claim. They responds was the cabinet may still be under manufacture warranty with bed bath and beyond. So I called bed bath and beyond and was told it’s 30 days after purchase. Extend didn’t even bother to fact check this because if they did they would see on the listing page that the warranty is only for 30 days. Extend and bed bath beyond are scammers!

Automatic claim denial. Don't bother purchasing their warranty. They entice you but never deliver their promises.

Awful company. Schedules repairmen who are a scam and never show up. They just keep rescheduling over and over until you finally die of old age or give up.

I have the 2 year extend warranty plan and I have 2 holes in the top tread part of my tire that i've been driving on for over a year and they denied my claim for a replacement. They said because of the tread is not worn enough basically what they saying. So because these cheap bastards here don't want to honor my claim, I'm now riding on a tire that has both a tire plug and a patch on the other side of the tire. THIS PLAN IS A COMPLETE RIP OFF AND USELESS. THEY HAVE A BOGUS PROTECTION PLAN FOR THE CONSUMER. If i would've knew then what i know now, I would've NEVER bought a warranty from these scammers

I spilled wine on a chair with a warranty, and because I tried to clean it first they denied my claim, which is ridiculous. I was actually trying to avoid filing a claim but I guess because I attempted to resolve it first, that was a problem. It's a complete sham and they will come up with any excuse to deny a claim. Save your money!!!!