Extend, IncReviews of extend.com

Idk for sure yet but I think I'm on to something here with this company through a really crazy week weird we experience with parts geek (who I'll review ina minute to (I had order some parts as I was paying there online I seen the shipping protection fee of $3.95 box already checked for me I thought strange need to but did anyway my order had went through and confirmed payment taken from my bank .think all is good till few days later there's a notice my order has been cancelled ? Just hour's the email before the sent an email saying that I must send them a copy of my driver's license and a utility bill to verify my mailing address etc ( ....who do these people think they are? The DMV ? ) who the asks that and to who then how many have actually already given that info to who knows what dishonest employees could do with or how much they could sell it for.just so crazy stupid to start with...so okay come to find out this company is just a third party that pre checks the box for you ? So where is the free replacement for what I did not receive ? Yes of course it is more of an issue with parts geek,but at the same time technically they should have to pay cover and pay for what parts geek did and have yet to do since the CEO obviously doesn't seem to have any care or controll over his business. It's almost like it's okay for employees there to harass and steal/denied packages and this company that tricks or swinders folks to pay more than they need can't even bother to call the company on it ? ...idk what if anything can be done here at least not yet ? I just have a feeling it will continue until it becomes a really big problem somehow like where when how so much people's personal information got leaked or stolen or illegally sold ...who nows how when why ,; how ever I do thank you all so much for letting me cry 😢 Yeah yeah yeah just a chump off response avoiding responsibility and writing it of on the ones who yes are to blame,but at the same time extend flim flamed a fee to cover what they did not produce...so in a away it is like they push this fee to cover them if packages are lost or stolen the don't have to replace, but by not full filling the order the way they did and then didn't is really not much different than some one snatching it of your door step ? ...on has to wonder where the supervisors are in all this ? And why would they even get involved if extend does not do what they flim flamed a fee for and charge them to replace the item's ? A bit complex confusing yes but once it's really fully understood it shows more how why it is all continuing to break down as lazy over staffed employees grow and consumer's like us continue to pay the price... guess its just gonna get worse until ai advances enough to kick em to the curb and enslave us all the labor fo AI sad yes but maybe in a way better...idk ?

They use AI to analyze your claim photos and 100% will be declined even if your claim is valid. You will get nothing out of them. Buying an extend coverage is literally just a waste of money. Don’t buy it.

On 6/5/26 after my review I got a call from Support Extend and they made it right with me they replaced the virtual card on the correct sofa.

Purchased a light Spotmeter from KEH and add the warranty. The meter failed. I failed a claim on line and with in seconds it was denied with no explanation to why. Feels like a rip off

One of the companies that I've done business with for decades started adding Extend "shipping protection" fees on checkout. At first, this was just annoying, and an apparent means of dodging the responsibility of helping customers if a shipping problem occurs. One of my packages from this company was lost by USPS, and the retailer instructed me to file a claim with Extend. Extend denied the claim without giving a reason. I'm now out the cost of the item, shipping, tax and the "shipping protection" fee. Extend showed its colors, and I'll never opt for that again. Since many retailers automatically opt you in to this service, I would advise reviewing your cart carefully before you commit to the transaction.

Never pays out. Gave them the police report for non delivered package abs they canceled my protection plan claiming fraudulent activity.

*Update: the cleaning kit was basically a bleach so the stains are gone, but the mold and odor coming from the urine soaking for ten+ days is not covered by accident protection. “Bought accident protection on a mattress through dreamcloud. Cat got locked in bedroom somehow while we were gone on vacation. Pee and poop soaked for days. they want to try and clean it. It’s stinking the whole house, it’s been thrown outside. You can’t clean a foam mattress

They are crooks won't cover anything. It's at the sole discretion of the administrator whether it's covered or not bunch of crap.