Extend, IncReviews of extend.com

Great service and fast, I’m glad to get the extend warranty

It works easy and great..I will insure all things I buy with them.

Exceptional service

The entire process was handled quickly and efficiently. I had to call because I was having a problem transferring my photos from my phone to my laptop, and was given an alternative method. Replacement parts were ordered and shipped immediately. Great, competent, customer service!

Initially, the company denied my claim. When I requested an appeal, the same employee dismissed it, stating there was no appeal process. I then contacted RadPower, the company from which I purchased both my bike and protection plan. Shortly after, someone from Extend reached out, apologized, and explained that the employee had misunderstood the policy. They approved my claim and were very apologetic. I appreciated their call and follow-up. I’m grateful that Extend recognized the mistake and corrected it promptly. Because of their excellent follow-up, I changed my review from 1 star to 5 stars. OLD REVIEW: Buyer beware! My claim was denied within minutes claiming Abuse, Misuse, or damage from accidents are not covered. I bought my plan through RadPower website with my $$$$ bike. It clearly states "Your ebike is covered in case of accidental damage caused by drops, breaks, or spills, plus your manufacturer warranty is extended in case of a mechanical or electrical failure." This is in direct contrast to Extend for the reason they denied my claim. Extremely poor customer service.

Great service!! Customer service replaced my product with no issue.

Great customer service, associate was a gentleman 👏

I couldn’t be more pleased with the service that Extend provided and that I purchased this extra protection! Extend made the entire claims process quick and easy and resolution was quick.