Gio
Amazing customer service
I first put a claim in November but nothing ever happened. But once I did it again and called the people were so helpful on the phone and made it so easy for me to get support. My Ebike battery wouldn't hold a charge and the housing was also very loose. I was sent a digital card that never worked. So I called again. Within 5 days I got a link to get money sent to my bank. Was definitely worth getting a warranty on a refurbished product with Extend.
Response from Extend, IncMar 12, 2025
Thanks for sharing your experience, Gio! We're so glad to hear our team was able to assist you and make the process easy. Your feedback means a lot to Extend, and we're thrilled to have earned your trust!