Extend, IncSmarter Commerce. Happier Customers.Extend helps you get more out of everything you buy, starting with Product and Shipping Protection. Our plans cover you against accidental damage, defects, loss, and theft in transit, so if something goes wrong, you get a fast, straightforward path to a repair, replacement, or refund instead of a runaround.Protection is just the start. Extend also makes returns and exchanges simple, gives you real-time order tracking, and uses AI-powered fraud detection to help keep your orders and account safe, all so you're not left chasing down a merchant's support team for answers. Behind the scenes, Extend looks at how you shop to make sure the perks, policies, and coverage you're offered actually fit you, instead of one-size-fits-all treatment.Any product, any industry. You'll find Extend behind the scenes at merchants across apparel, electronics, furniture, mattress, jewelry, auto, health and beauty, and more. Explore the Platform See the full platform at Extend.com. Had an experience with Extend? We'd love to hear about it. Leave us a review by clicking below, or reach out to our team if there's anything we can help with. Review Extend
Extend, Inc (extend.com) has 457 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Investments & Wealth · NEW YORK, New York
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Showing 260 reviews with 5 stars · Clear filters
Brad P.
Had an issue with an item that was not working that was covered by Extend. Told them about the problem and they offered a refund in a matter if days. Money was in my checking account within a fee days. Great service.
Response from Extend, IncJun 25, 2025
Thank you for your feedback, Brad! We’re pleased to hear your claim was resolved quickly and to your satisfaction. We appreciate your trust in our service and look forward to assisting you again.
Ralph E.
FedEx lost my package. They delivered it to the wrong address. They didn't find my package and are not easy to deal with. Extend however was great to deal with and recovered my money for the package effortlessly.
Response from Extend, IncJun 24, 2025
Thank you for your kind words, Ralph. We’re happy to hear you had a positive experience and truly appreciate your feedback!
Rida E.
Great response The response was very positive and supportive
Response from Extend, IncJun 18, 2025
Thank you, Rida! We’re happy to hear you had a positive experience and truly appreciate your feedback! We’re always here if you need support in the future.
Arison M.
Experience the ultimate blend of speed and exceptional service. We are dedicated to providing efficient solutions without compromising quality. Your satisfaction is our priority, and we strive to exceed your expectations. Discover the difference between promptness and true excellence. Allow us to demonstrate our commitment to serving you quickly and effectively.
Response from Extend, IncJun 17, 2025
Thanks for sharing your positive experience, Arison! We're glad your claim was handled efficiently and met your expectations. We're here if you ever need us.
Kris
Original complaint: "The company denied my claim. According to the plan I purchased, the item should be covered. I was told to resubmit a claim, but that doesn't work because my claim is already in the system. Gave me a run-around. In the advertisement for the plan for extra coverage, it states that shipment is covered. However, when I tried to make a claim, they refuted this. FALSE advertising." SATISFIED NOW! Since I purchased both shipping and product plans through Extend, they figured out that the claim I filed was with the wrong plan. They have satisfied my claim, replacing the cost of the item damaged and went above and beyond to make sure it was up to our expectations. THANK YOU!
Response from Extend, IncJun 13, 2025
Thanks for your feedback, Kris. We're always committed to providing a great experience for our customers, and we genuinely appreciate your input. Our intent is always to be transparent, and we're so glad we could connect with you to clarify the different types of plans you purchased and continue to work towards a resolution. If you need anything else, please don't hesitate to call us at (877) 248-7707. We're here to help!
Isaias B.
made a claim with ease and satisfied with results
Response from Extend, IncJun 11, 2025
Thank you so much for your kind feedback, Isaias! We're glad to hear that the process was smooth and hassle-free for you. Your experience is exactly what we strive for. If you ever need anything in the future, we're here to help!
Kenric T.
Claim was paid promptly. I was able to reorder damaged product with the prepaid Mastercard.
Response from Extend, IncJun 10, 2025
Thank you for your feedback, Kenric! We’re pleased to hear your claim was resolved quickly and to your satisfaction. We appreciate your trust in our service and look forward to assisting you again.
ralph G.
I usually don't purchase the insurance as most of the time I get scammed by it. This time I did by accident. However it paid off. The fender I bought was damaged, the body shop fixed it for me. I turned in the claim and with a few photos my refund was on its way. I got the total price refunded, not just the fender but shipping as well. Shipping was more that the fender. I am delighted for once. Ralph
Response from Extend, IncJun 4, 2025
Thank you for your kind words, Ralph! We’re happy to hear you had a positive experience and truly appreciate your feedback! Don’t hesitate to reach out—we’re here if you need us again in the future.