Extend, IncReviews of extend.com

This place is a total joke. Do not get scammed by them like I did. Purchased a new couch from Z Gallerie and was approached by Extend to purchase a warranty, which we agreed to a 2-year warranty purchase. Unfortunately after a few months one cushion sustained damage. After countless emails and photos they still decided to send some joke of a human with face tattoos to my house to “assess the damage.” He basically shrugged his shoulders and offered zero resolution. Instead of actually solving the problem (a replacement cushion CAN be ordered through Z Gallerie although it will take awhile). Their solution is offering an Amex gift card so it’s my problem to solve. This useless gift card was declined by Z Gallerie twice (even after explaining the whole situation over the phone) and was also declined by Amazon. I’ve emailed Extend to complain about the card getting declined but nobody has bothered responding. Must be busy ripping off new clients. What a waste of time and money.

Total scam it was "snuck in" on a recent golf order that was already protected by FedEx insurance. There is no live person to speak with at Extend only a bot. I received a message saying once it was purchased no refunds were given. BE CAREFUL this scan is not added to your online order.

Horrible customer service and when you file claims they do not thoroughly investigate your damage…. I’m being told by actual Auto Shops my tires could burst at any moment whilst Extend doesn’t think the damage is severe enough to replace them… I paid $459 for this coverage and I am not receiving anything, this is terrible service. Fitment Industries needs to drop this company they are an absolute joke of “coverage”

I purchased a extend protection plan with accidental coverage. The product broke 13 months later. They said the plan did not EXTEND the warranty but covered it during the one year manufacturing warranty???? WHAT? I paid for a warranty offered by the manufacturer.

Purchased plan through Ross Simons so my ring would be protected after the 1 yr warranty. Now Ross Simons says that the Extend plan replaces their warranty and told me to file a claim, so I did. Then Ross Simons backtracked and told me they’d offer me a refund if I cancelled the Extend claim. Extend is refusing to cancel the claim. They emailed me a visa gift card that doesn’t cover the amount needed to repair the ring. It’s a huge scam. I’m left with having to use the visa gift card to pay off the ring and a ring with a diamond missing from it. Do not ever buy the protection plan from Extend. It’s nothing but a scam.

Got a warrenty on part of a blender that broke. They claimed they would give me store credit to replace the broken part, but the amount they gave me was only 70% of the actual cost. When I asked about the discrepancy, I was told they reimburse the amount the part cost when I made my purchase. That does not help me as I cannot go back in time to purchase my replacement part in the past. To add insult to injury, they do not cover shipping or taxes, so your replacement will always end up costing you money.

You will not get quick service and if looking for anything remotely close to the holidays they will deny you. Highly recommend staying away from this warranty. On top of this the reps are not nice nor accommodating. If you have any other option take that. They might offer the longest but are not the best.

Money wasted