Iris
Request assistance for USPS returned undelivered order
My first experience with customer service was almost 2 hours trying to get a simple refund for my order because USPS returned the order due to no PO Box # on the address. I had included BOTH a street address and a p.o. box when I placed the order, not knowing which shipping method would be used. After several extended waits and "I will get back to you"s, I was told the request had been "escalated" to the "concerned team" who would get back to me via email. Four days later without any response, I contacted customer service again, and a different agent put me in touch with the extend.com link. Processing the claim was quick and efficient, but I was not offered any option for a refund to my bank card, only that I could redeem a card to reorder. I do not want to reorder, I would like a refund as I am not confident that reordering would solve the delivery service problem. I think the Extend.com option lacks the ability to address problems that vary due to a wide range of unique individual circumstances. I lacks the personal "human" attention. Meanwhile, I am still waiting to find out about a refund for my order that never arrived. Thank you, Iris
Response from Extend, IncSep 22, 2025
Thank you for sharing your experience, Iris. We’re pleased we had the opportunity to connect and resolve this matter with you. We sincerely appreciate the chance to make things right and hope the outcome of your claim has helped restore your confidence in our commitment to providing quality customer care. Should you need any additional assistance, please don’t hesitate to reach us at (877) 248-7707. Our team is here to support you.