Extend, IncReviews of extend.com

Response from Extend, IncNov 18, 2024

Thank you for sharing your feedback, Nesim. We sincerely apologize for the frustration you’ve experienced. We understand how important it is to resolve issues promptly, which is why we were pleased to get your claim approved and a replacement ordered directly following our call. We appreciate your patience throughout this process, and we’re here to assist you via phone at (877) 248-7707 if you have any further questions.

Response from Extend, IncNov 12, 2024

Thanks so much for sharing your feedback, Madison! We appreciate your time speaking with us. Please know that we're always here if you ever need assistance in the future or change your mind. If there's anything else we can help with, don’t hesitate to reach out to us at (877) 248-7707.

Response from Extend, IncNov 5, 2024

Thank you for your feedback Janet. To ensure your concerns are addressed, we kindly request more information, such as your phone number and email. This will help us follow up effectively. We appreciate your cooperation!

Response from Extend, IncNov 4, 2024

Thanks for your comments. Extend’s product protection plan covers damages or issues that occur after you take possession of the item. If the e-bike was damaged before it reached you, we recommend contacting the merchant directly, as they may be able to assist with any pre-delivery issues. If you need any further assistance or have questions about the next steps, please don’t hesitate to reach out to us at (877) 248-7707. We’re here to help and want to ensure you're satisfied with your experience.

Response from Extend, IncNov 4, 2024

Thank you for your question! Extend offers product protection and shipping protection, ensuring your purchases are safeguarded. If we can help with any specific concerns you have, please provide more details, such as your phone number and email address. You can also reach us at https://customers.extend.com or call us at (877) 248-7707. We look forward to assisting you!

Response from Extend, IncNov 4, 2024

Thank you for sharing your feedback, Amanda. After contacting you for further assistance on your claim, we respect the fact you have resolved this independently. Please know that we value your satisfaction and are always here to help should you change your mind or need support in the future. If there’s anything else we can do, please reach out to us at (877) 248-7707.

Response from Extend, IncOct 23, 2024

Thank you for your feedback! To ensure your concerns are addressed, we kindly request a bit more information, such as your name, phone number, and email. This will help us follow up effectively. We appreciate your cooperation!

Response from Extend, IncOct 22, 2024

Thank you for bringing the issues with your received items to our attention, Michael. We’re happy to hear the shipper addressed the issue. If we can help out further, we’re here for you.