Extend, IncReviews of extend.com

Tracking claims package has been out for delivery for the last 3 days and nothing as arrived no as the tracking been updated to delay or next attempt. its just been out for delivery for the last 3 days. I called to use this insurance that you pay for at checkout fo lost and damaged good and within 2 seconds they denied the claim. Your better off filing a claim with your Card directly instead of giving them $2. If a million people check out and they charge $2 each person they have made 4m for denying all cases leaving you with still fighting for your package and money.

Purchased a warranty via my mattress company for $90. Went to initiate my warranty (as my mattress is currently not usable). Extend is claiming to not have my warranty on file, even though I directly emailed them attachments verifying my warranty purchase from the mattress company itself. They’re forcing me to run in circles and at this point, have spent hours over the course of a week going back and forth between the 2 companies. Agreed that this is a total scam.

THE WORST WARRANTY IVE EVER HAD. Its been about 2 weeks ive written 3 CLAIMS and no reply. I got a grille for my car as a christmas gift and as soon as i remove the grille i see it has a crack and is damaged. I then proceed to write claims and wait for a reply but i never got anything i also have 1 year warranty in the product. My brother then calls cuz he has the information in the product and they proceed to have us wait for another call back i still havent gotten the item back and have never had such a hassle dealing with warranty this is ridiculous. I DO NOT RECOMEND PAYING EXTRA FOR THIS COMPANY. UPDATE: i was given $650 to buy a new grille which is ridiculous because the item came out to around $730 with warranty. Even if i bought the item alone id still have to pay more for taxes. This is ridiculous considering i was given a damaged item and now i have to pay extra for something that wasnt my fault. Now im just waiting for it to arrive hopefully it isnt damaged again. UPDATE 2 The second grille did come in damaged but i found a way to work around it because i didnt want to deal with the warranty and waiting anymore.

PUT IN BOLD that you require customers to jump through hoops to use the plans they buy! Just say that and people will STOP using your services. I am actually going to see about consumer rights and perhaps (most likely) sue you guys for deceptive advertising. People buy extended warranties for peace of mind, not for five million questions and B.S.

Ok so I wrote a poor review which was read by a young lady at Extend. She immediately contacted me, apologized for people being rude..and corrected everything on the spot. If the company is anything near to her professionalism and kind manner, I would definitely use them again. I'm not sure she would like me to use her name, but thank you K .

I made an order with jomashop on 11/19/24 and purchased the extend protection plan. the items got marked as delivered on 11/21/24 but I had never received the package. I initiated a claim with extend which got denied automatically. I decided to call in and ask why the denial. they told me that I filed the claim too early and you're supposed to file a claim after 5 days upon package marked as delivered. I filed the claim after and it has been under review for weeks. I call in and I get told different things each time. on 12/2/24 I was told by Rachel from extend to allow 24-48 hours for resolution which would be 12/4/24. 12/4/24 came and the claim was still under review. 12/4/24 I called extend again and spoke to a young lady by the name of Kayla. Kayla advised me the claim was already approved it just needed to be manually approved because of the past denials (due to me filing the claim too early.) 12/9/24 I spoke to Michael from extend who made me aware that there were no past notes from my previous interactions with extend and he will be taking over the case. he also advised that it will be resolved in 24 hours and to expect a call back from him. 12/10/24 came and still nothing from Michael. now on 12/12/24 when I'm asking to raise my concern to a manager I'm being told that a police report needs to be filed in order to proceed with the claim. weeks have gone by and I have not heard about a police report until now. keep in mind I was already told by extend the claim was approved and I have all of the phone recordings. I will be writing reviews to make potential customers aware of their practice and not to purchase their protection plan. EDIT 12/21/24 This company is refusing to replace/refund my order after one of their agents confirmed that the claim was already approved and that was without needing a police report. This particular conversation with Kayla from extend was recorded and can be provided if needed.

I have purchased numerous amounts of products from jomashop always pleased with their products and always decide to get the warranty with extend but it's a joke they do nothing to help and deny your claim I ordered 2 items and didn't receive them at all. What's the point in getting the warranty if they do nothing to help..

I had dye transfer from a red pillow to a white sofa. It is clearly covered. They said it was from bodily fluid transfer. When I called to complain they said they would have someone review my claim. Never heard another word from them. Today I received a small bottle of fabric cleaner and a rag. This requires a professional cleaning extraction, not a .50 bottle of cleaner and a rag. They sell this as an easy to use service but it is clear they just take your money and deny every claim. Don't believe me? Look at all the negative reviews