Extend, IncReviews of extend.com

I have been purchasing perfume from Jomashop for years. I have made 2 EXTEND claims (Aug 2024 & Dec 2024), and now I am being accused of fraud by them. When I asked whey they responded “Our priority is to ensure the integrity of our processes and protect the interests of all our customers. We assure you that our decision was made after careful consideration of all available information based on the information you provided during the claim process (supportive documentation, photographs, receipts, etc. to support your claim) and certain indicators of fraud found while reviewing your claim.”. Now mind you, the claims were several months ago but I purchased several orders since then with no claims and they canceled all the protection plans of these orders that I never made a claim on and said they detected fraud. How is that possible?! If you buy from Jomashop, you are aware of their packaging problems. They said I could not purchase their protection plans again and canceled all of my warranties. My daughter who also buys from Jomashop, was told by them they detected fraud since she filed on two broken perfumes she received from Jomashop. I guess they want you to buy the protection, but the minute you file a claim, you are defrauding them. I find this accusation very offensive and will pursue further action.

I couldn't use the virtual card they send me on email... try calling so many time for them to say it's been escalated to the higher up and I will get a call back within 3 days... 3 days go by nothing, call again to get the same answer.... as of now still waiting

Welp. I’m back to make yet another review, but this time I’m really angry. While I was praising the lady Catalina on my previous review I come to find out today that she COULD have helped me! I’ve been trying to get a refund to my original form of payment for a month. I was told today that the virtual gift card they sent to me could be transferred into a different card so I could transfer the funds to my bank by using the routing number. Perfect right!?? Absolutely TF not because guess what…it’s been “two long” it’s been “three weeks” since they issued the card. Mind you, I’ve called them as soon as I got the card but Extend told me over and over and over again they could not refund my money because they don’t have the original form of payment. This has been a nightmare. I’m thinking do I have to go to small claims court?? All over a damn 600.00 chaise? This experience has had my anxiety up for weeks. I just don’t understand how hard it is. The shipment was damaged. I’m not gonna be able to use it. Refund me my money! I didn’t do anything wrong. I followed all the rules. This is truly sad.

My claim was rejected and automatically closed twice due to an AI that wrongfully flagged my claim as “cosmetic damage” I called in multiple times and the representatives were very unhelpful. It took six weeks to resolve my claim and multiple calls, I am waiting for them to resolve another issue on their end where they only credited me $160 for a $400 ring that they are supposed to be replacing

Terrible service. I never received my package and they only want to issue me a virtual card to use at the same merchant that I never received my package from. Not willing to give my actual money back. High disappointed.

Extend is a total rip off. I sent them photos of my damaged product and did an over the phone claim. They then wanted a pic of the damaged cardboard box it came in. I didn't have the box anymore. I pitched the box and saw the 2 boxes of dragnball super cards. They seemed fine l, but the cards were bent. They told me to go to the seller it came from and they sent me back to extend. The insurance was just an extra $5.50 I paid for the run around.

Absolutely horrendous service. They Pitch you how easy, Simple and efficient their returns are... Unfortunately, most won't see these reviews as they have their Google reviews turned off and it will only be after a purchase they find out about their crappy warranty that doesn't exist! BTW, this was over a $69.99 part.

Absolute scam don’t purchase anything from this company. I just bought a purple mattress. After looking at their website and seeing it showcased every where on their end they cover accidental damage from pets, spills, rips, tears, punctures etc, I opted in and purchased the warranty. Well a few months later my toddler had an accident in the bed and we got a tear in the mattress and when I submitted the claim they denied it in the same day. “ Normal wear and tear” is their reasoning when the mattress is not even 12 months old and I explained what happened. I called and then they gave this response to my email. We've reviewed the details of your claim and determined that it is not covered under your Extend Protection Plan Terms and Conditions. “ Per your protection plan under "What is Not Covered" it states: 7.9. Stains, damage, or Failures caused by normal or ordinary wear-and-tear, the buildup of stains, soil, and/or damage or Failures that accumulate gradually over time from repeated use, rather than from a particular occurrence. This includes, but is not limited to, stains from perspiration, hair oil, or body oil. “ After I explained again what happened they responded by saying they have to follow their terms and conditions and my complaints fell on deaf ears and they sold me a bogus warranty that they fail to uphold. Look up Extend mattress product protection on their website so you know what they “advertise they cover, but do not”. You cannot link websites on trust pilot. I’ll leave you with a FALSE ADVERTISING snippet from THEIR WEBSITE. Accident-prone households If you’re living with children or pets, you know how easily they can create a mess — including damaging your mattresses. A few common mattress incidents include: Bathroom accidents Spilled water, juice, milk, or soda Burns from cigarettes, curling irons Punctures, cuts, tears, and rips Scam!