ExplicitnReviews of explicitn.com

no return policy poor customer services keep sending emails with no outcome

This company is an absolute joke. I checked their returns policy prior to ordering and that is why I placed the order. What a f***ing farce. Offering rediculous discount when all I wish to do is return the items and get my money back. I am quite happy to go on whatever social media that I can to warn people in this Country not to bother with them. They totally reneged on their returns policy...load of b*******s and nobody should touch them with a barge pole...Social media should have some more rules in place to stop this crap!

Ordered a dress in XL (size 16/18). It came as a two piece, top and skirt. Skirt is a size 10, measurements are wholly incorrect. I’ve clearly been mis-sold the garment. As per the other reviews, exactly the same responses. I’m now upto £5 compensation , the outfit costing £26.99. I’ve replied saying I am happy to pay the ‘returns’ to China but keep being fobbed off! The latest email; “We are sorry for the inconvenience.​ Because your product is what you ordered, we did not send the wrong product.​ I have already fought for the highest compensation for you from my company.​ I hope you can seriously consider it and receive it.​“ Avoid avoid avoid!

I would rate zero stars if possible. Items are shipped from warehouse in Europe yet when pressed for an address the returns are to China and are not free. Item not as described and not true to size. Was offered GBP2 and then GBP3 to keep items. I only got a return address once I mentioned claim back through credit card and trading standards. Disingenuous at best.

Avoid at all costs! Terrible customer service for faulty product. As per other reviews, apparently ‘warehouse has checked’ and nothing wrong with item! Free returns as stated in Facebook load of rubbish. I’ve been told I don’t ‘deserve’ a free return and it would be too expensive to return to China. Offered £2 compensation. Definitely scam company. Wish I had checked on here first. For others that do - do not buy anything from them no matter how good it seems!!!

DO NOT PURCHASE FROM THIS COMPANY!!… I have sent numerous emails contacted via Facebook to return an item !!.. They have now blocked me from contacting (emails bounce back and messages won’t send) Now arranging with my bank to get my money back

Would like to give 0 stars. A previous reviewer says 'scam company'. I would tend to agree. Ordered a LAPTOP stand after seeing an advert on Facebook. What arrived was a TABLET stand which in no way can hold a laptop. The order said LAPTOP stand. The photo on the advert showed a LAPTOP. But it is just far too small to hold any laptop. Numerous requests for a refund fallen on deaf ears and I would have to return it at my cost. TERRIBLE CUSTOMER SERVICE. In addition they also took a P&P charge from my credit card despite the ad saying P&P was FREE. I have asked more than once for details of the managing director or chief executive to write to them directly but no replies to my requests. No surprise. Hopefully people will read these reviews before buying anything from this company. Save your money & go elsewhere.

Absolutely feels like a scam company. I ordered a laptop stand and received a pair of overalls. After requesting numerous pieces of information one of which was a number under a postal label which you couldn’t see they advised that the overalls was what I ordered despite sending proof by emails received by them that I ordered a laptop. They’ve now advised that to get a (non-guaranteed) refund I would have to return the item to China at my own cost. Disgusting.