Emily B.
Refuses Cancellation of Order, then Reneges on Cancellation Policy
As other reviewers have stated, if I could give this company 0 stars, I would. As with others who posted recent reviews, I found out before the item was shipped that this was a scam company based in China selling a knock-off of an American product. They refused to cancel the order even when I contacted them within 24 hours of my purchase and made me wait several weeks for the item to arrive. When it arrived, it was made of terrible materials and didn't fit properly, even though I followed the size guide. They offered me first a $10 and then a $15 refund and repeatedly tried to discourage me from returning the package, which I had spent close to $100 on. I had to escalate the case to a claim with PayPal, which is still in process. I am having some back-and-forth with PayPal at this time to get a phone number for the package to be able to clear customs so that I can process my refund, but they are only giving me until July 10 to do so. It being a holiday weekend in America, this has also given me some difficulty in being able to communicate with PayPal customer service. One of the representatives told me that I should speak with the vendor directly to get this piece of contact information -- I responded that if the vendor had been cooperative in the first place, I would not have needed PayPal to mediate the resolution in this way. Now, I am waiting for a response from PayPal so that I can finish setting up this shipping label and hopefully get this issue behind me for good.