everwash.comReviews of everwash.com

I discovered that I was being billed monthly even though I froze my account as my car was damaged in an accident and needed a lengthy repair. When I called to ask for a refund I was told that was not their policy. When I told them that the email I received when freezing the account stated verbatim "You have frozen your EverWash membership at /////. Your membership will unfreeze on the date you selected in the EverWash App, or when you decide to manually unfreeze on your own." They said they would not refund and "have a nice day".

I subscribed to contactless car wash plan expecting a convenient, ongoing service. Unfortunately, the only car wash location available in my town was closed permanently, making it impossible to use the service I was paying for. I contacted customer service and explained that the facility is no longer operational and that I cannot reasonably continue the subscription. However, the representative (Abby P., Rochelle B.) responded that a refund was not possible on the grounds that I had “utilized the services” in the past - completely ignoring the fact that the service is no longer being provided at all. This is not acceptable business practice. When a company can no longer provide the service for which a customer prepaid, it is only lawful(and fair) to offer a refund or prorated credit. Refusing to do so shows a lack of accountability and disregard for customers. I will be reporting this matter to the California Department of Consumer Affairs and the Better Business Bureau (as well as exhibits of construction present and unavailability of the area), as this company continues to charge for a service that no longer exists in my area. Consumers should be cautious before subscribing to this company - there is no guarantee you will receive what you paid for, and customer support seems unwilling to take responsibility when issues appear. — Evgenii Belinskii (Long Beach, California)

They charge me twice after I put my account on hold.

I froze the service. I thought this froze it for good until/if i wanted to restart it. I found out they kept charging me monthly and twice what i signed up for. Then they would not refund me for the months they restarted the service i didn't know of. Be sure to cancel fully. The made me choose between 1 mo. refund or 3mo free.

This is my second time trying to use this service, my initial time, app never worked, called to cancel and supposedly went through, but then I find that I had been charged for another 3 months after cancellation. After calling customer service, representative told me that they would do a courtesy refund since this was my first time complaining. Fast forward until today, 8.22.2025 and told at car wash that they couldn't find membership or plate #. Mind you that I had already had 2 or 3 washes on this account. A couple of hours prior, I sent a message to customer service for a QR code. I call customer service, the woman tells me that my subscription has been cancelled due to my being a "serial promo code user and membership canceller, to which I told her was BS and was told that there was nothing that she could do about. The app and company suck and anyone that I know that has it, I will strongly advise them to cancel before they get screwed, ,

Recieved email that my account was flagged because of unauthorized car using my account Called customer service and asked when this happened, they could not tell me ,they told me to call another #, called that number and got the asst. Manager she could not tell me but also blamed me, transfered to operation manager he blamed me,called the Vip customer service number and they told me i have to go to the carwash that i was using and they could tell me , go to carwash and the person there said to call customer service, called the owner of red rino carwash and and talked with him hours later got a call from another person from everwash and he blamed it on the computer system. Everwash customer service is not very helpful

Horrible experience!!! The company billed me 3 monthly memberships in one month. I tried to cancel 2 of the memberships online. They said since I cancelled them I can not get a refund. I could not get a hold of anyone by phone!!! Absolutely horrible customer service!!! They are money hungry.

I had a monthly subscription for the top tier car wash. 2 days after the billing period started I scanned the QR code but the wash did not start. Since this was not the first time I had a problem with EverWash I cancelled and asked for a refund since Inhad no washes during the billing period. They argued that since I went to the car wash it counted as a wash even though it did not work.