everwash.comReviews of everwash.com

I told the Everwash workers No Brush on my car! They dont understand English. I have chrome rims. Now I have scratches on my rims from the brush. You need to find workers that understand English language. I screamed at him because he was told Not to touch the car with the brush. He caused scratches to my chome rims. You dont take any responsibility for that. You need to fire anyone who dont understand English language. He stated he was cleaning the tires. I told him DONT TOUCH MY CAR WITH THE BRUSH before and after he scratched my rims. Furthermore, why are you using brushes? Even towels can scratch a vehicle. You are doing a dis service to the community cars, and you are scratching up people vehicle using a brush. You should use sponge brushes to avoid scratches. I hate your carwash !!! As Stated, the carwash take no responsibility or liability to the vehicle. Everwash will not even respond to BBB inquiries. I will need a class action suit to recover the damages. Mainly, why are you using brushes? knowingly, that the brush may scratch the vehicle surface. The owner will duck and dodge. There is no liability claim forms at the site. You need to fire incompetent workers. I contacted Support. Wow, I am talking to feedback machine. She said the same thing twice. I have received feedback from the director of support today, 5/12/26. He is refunding my membership fee and Ban me from Everwash based on my comments. My reponse to Everwash: Thank you for your response. I was afraid to take my car back again. I had made several complaints against that cashwash for damages to my car(s) and rims. They even cleaned my car with a dirty towel that put a scatch on my hood. I had recently paid $3200 to replace my rims and tires. My chome was scratched by the brush. Thank you for my refund, you did not deserve my money. I feel sorry for your customers.

The reviews are true, it’s an absolute mess. I was able to speak with someone at corporate and was speaking from a business perspective and how well the location would do.. If they worked out the scanning kink, he couldn’t have been less interested in my feedback. He pushed back my billing date by 3 days, who gives a shit about that? What a shame, I’ll be taking my work car, personal, wife, and kids cars across the street.

Terrible. The app is always down. Even with a monthly subscription you never get to use it. Customer service sucks. The car was I was going to was crap and the dryer would literally blow for 20sec and leave your car soaked

Falsely sold the package when attempting to get a wash. Didn't explain I would be billed excessively every month. Sold it as a one time sign up for a year. To top it off it was a bad wash. My car was still dirty in spots.

I’m really disappointed with my experience using EverWash. I pay $30 a month, and you’d think the process would be simple, but every time I scan in, the machine gives me no instructions at all—no “stop,” no “drive through,” nothing. Because of that, I tried scanning again, assuming the first one didn’t register. Instead, I got a message saying I was out of scans for the day. What made it worse is that there was no way to reset my day or get a temporary code so I could actually use the wash later. I ended up paying for a service I couldn’t even use. For a monthly subscription, the system should be much more user-friendly, and support should offer a solution when things go wrong. Right now, it just feels frustrating and not worth the cost.

Subscription cancelled- Company Refuses Refund I subscribed to contactless car wash plan expecting a convenient, ongoing service. I used the service just for one time. Since the service was not good i decided to cancel the subscription a year ago but they continued charging my credit for a full year. I contacted customer service requesting for a refund but they responded that a refund was not possible on the grounds that I had “utilized the services” in the past - completely ignoring the fact that my subscription had been cancelled. This is not acceptable business practice. it is only lawful(and fair) to offer a refund or prorated credit. Refusing to do so shows a lack of accountability and disregard for customers. I will be reporting this matter to the Connecticut Department of Consumer Affairs and the Better Business Bureau, as this company continues to charge for a service not longer received. Consumers should be cautious before subscribing to this company - there is no guarantee you will receive what you paid for, and customer support seems unwilling to take responsibility when issues appear.

I purchased a membership, and the location I selected shut down for repairs and renovations, making it impossible for me to get my car washed. I reached out three times over two weeks requesting either a refund or to transfer my membership to another location, but received no response. When I finally heard back, EverWash denied my request, claiming they were not responsible for the closure. EverWash, your customer service is severely lacking…not only in timely handling of issues, but in refusing to allow a location change or provide a refund when a customer cannot use the service. It’s amazing how quickly you can grab a customer’s cash but then neglect making it right for them when something goes wrong!!

Extremely poor customer service/business model. Over the past year, I’ve tried multiple car wash locations and more than 50% of the time, the wash is unable to be started due to an ‘error connecting to the server’. When you contact customer support, 1 time out of 10 they will be able to start it remotely, however they usually just tell you to go away for a couple of days and try again, giving you a 2/3 day extension of your billing cycle. Whilst I appreciate the sentiment, the last 3 attempts to wash my car, 3 days apart each time have all been unsuccessful. The company has a strict no refund policy and I’ll ensure I never give them another cent.