Rick S.
I went to Evergreen Eye Center for my…
I went to Evergreen Eye Center for my biannual checkup. I was told that I had cataracts, so I had to go through a visit with the surgeon. I did that, and I was told what the procedure would involve. At that time, I was quoted $400. I am on Medicare, so I called Medicare and asked why I was being charged $400. They told me that I should not be charged extra for a standard lens, because a lens has to be put in regardless. They explained that unless I chose a multifocal lens or another specialized lens, there should not be an additional charge, and Medicare would cover the standard procedure. I was scheduled for cataract surgery on Thursday, June 11. Then, on the Monday before the surgery, Evergreen Eye Center called me and said that I would need a specialized lens and that, in order to do the procedure the way I wanted, it would cost $4,000. I wanted monovision, meaning one eye for distance and one eye for close vision, but I was told the doctor did not want to do it that way unless I paid for the specialized lens option. Evergreen Eye also made me go to the surgical coordinator twice, and I could not understand why there was a need to go back to a coordinator again. The whole process with Evergreen Eye was long, drawn out, confusing, and frustrating. By comparison, the other provider I went to was very quick and straightforward. I called them on Monday, got in on Tuesday, met with the surgeon on Wednesday, had my first eye done the following Tuesday, and my second eye scheduled for the Tuesday after that. As I mentioned, by the end of June, both eyes should be completed and I should be healed up. Based on my experience, I cannot recommend Evergreen Eye Center in Federal Way for anything. I would not have my worst enemy go there. This is an honest review from a patient and customer of Evergreen Eye Center who is very disappointed with how I was treated. The pricing communication was confusing, the last-minute change from $400 to $4,000 was shocking, and the overall process felt unnecessarily difficult. I went elsewhere and received much quicker, clearer, and more reasonable care.