Chris B.
Bad Experience / Low Integrity
I had a bad experience combined with a complete write off of me as a customer by the GM (Tony) before he even heard my full question. I would avoid this dealership. I arrived to order a new vehicle and have my trade in evaluated today. NO service lights were on upon my arrival. The GM and others borrowed my key and checked out my vehicle (while I was left inside the showroom). After their look, they proceeded to tell me the "Service Engine Soon" light was on and implied this would take $2500 off the value of my car. It didn't matter much in the moment, as they proceeded to tell me that they could not order a new vehicle for me until 2023 (even though that's why I was there in the first place - a deception in itself vs. just telling me that on the phone when I asked before I came in). Upon starting my car and departing the dealership, there was indeed now a "Service Engine Soon" indicator lit up on my dash. I couldn't figure out why the light was not on when I arrived but it was after they looked at the car. I called the GM (Tony) to ask what, if anything, may have been done that could trigger an indicator to come on (i.e. run diagnostic, plug in computer, start with gas cap open, etc.) to see if this could be explained. Tony became immediately defensive, would not let me finish explaining the situation or my question...he simply said "take your business elsewhere." So I did. The experience itself was curious, but the GM's response has made me absolutely distrust this dealership and how they handle a potential customer. There are much better dealers elsewhere. P.S. I happened to have a picture of my dashboard prior to the visit and emailed it to the sales rep to show my mileage (no service now indicator light) and an after picture (which now showed indicator light on). The GM's response was don't care, don't bother. If this is the way the GM handles a potential customer, I cannot imagine how poorly his team may treat them after a sale. Bad culture. Avoid.