EuroOptica™Reviews of eurooptica.com

They reached out about timeline for shipping (as a courtesy). Quick shipping, nicely packaged and fabulous products.

I found the staff to be very friendly and responded very quickly. I wish I lived in New York so I could go in and try on glasses. They have such variety! I had my heart set on a pair of glasses and they ordered them in for me. They couriered them to me. Unfortunately they didn't suit at all. They were very gracious and allowed me to return them.

Best to buy at EuroOptica. Great service Great selection.

EuroOptica has professional customer service that goes well above and beyond to satisfy customers' needs. I needed mineral glass executive or Franklin split bifocals, and although EuroOptica did not have them, it searched for them in the US and EU. Furthermore, EuroOptica found and delivered my frames from the EU, and answered my questions in a timely and courteous manner. I am exceedingly grateful for the service provided and wholeheartedly recommend EuroOptica, especially to those who require high-quality personalized services. If I ever need optical frames in the future, EuroOptica is my #1 choice. Thank you.

My dog chewed up my frames on my prescription glasses and I checked everywhere to located replacement frames. Numerous places, including my optometrist, said they were unavailable as they were discontinued. Frankly, I think no one made much of an effort . . . except for Ellen are EuroOptica. She located the last few pairs still at the German manufacturer. I was in disbelief they found them - until they arrived yesterday and I installed my lenses. Soooo happy!!!

Ellen and Gus were beyond helpful and kind. I could not be more delighted by my experience working with you all! Extremely satisfied and grateful customer!

Follow ups, correspondence and prompt resolution to issues that arose. Exceptional customer service!

I posted this on google too because these people are amazing - Spectacular humans work at EuroOptica in NYC. I have been on the hunt for a specific pair of glasses (with a relatively high eye prescription) that have HUGE frames - thus, the majority of retailers I contacted told me that they would could or would not order lenses large enough to cut into shape for this pair of frames (frame = GG0890O in Havanna from Gucci). Thankfully, somehow during my many hours of research online, I found that EuroOptica carried these frames in the brown color I was looking for. I called them, and was lucky enough to get Natalie on the phone - Natalie is a goddess and deserves everything because she went above and beyond the line of duty regarding making sure these glasses could be made and for her consistent follow up. She was able to tell me that these glasses could be made by EuroOptica — and — that I could resend these frames back to them next year when my prescription inevitably changes for a lens replacement - which is incredible. I am so glad I made the call. Even better - I accidentally ordered the frames, and had the funds returned to me within 48 hours. I then called Natalie back to order the frames and lenses because I was so impressed with her customer service. ELLEN, by the way, (manager, I believe?) is an absolute saint and has put up with my calls several times with the same level of kindness and respect - you can tell she truly loves what she does and she is amazing with people / customer service. I am an impatient human and tend to over-harass when checking in on things, and Ellen was the BEST. She even upgraded my shipping because of how excited I was about the glasses and because I just finished my master’s degree. Oh yes - glasses are PERFECT. I own them in black and couldn’t get the brown pair from the same retailer - and I’m glad that’s the case, because I would not be workin g with EuroOptica otherwise; things happen for a reason. Ellen and Natalie have certainly earned my repeat business. I look forward to ordering the same pair of frames in pink from them, and can’t wait to visit NYC one day to meet this amazing team! Run, - and feel lucky if you live on the east coast - don’t walk, to EuroOptica. Talk about quality, great pricing (especially as I’ve already used my insurance benefits for the year), impeccable care and service - and the glasses, including coatings, are impeccable. Well done on the QC - have had lens issues with several pairs this year from other retailers. Rx is perfect. Thank you Ellen and Natalie for everything, and I look forward to working with you again next paycheck!!